FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is set by industry standards and follows guidelines established by insurance providers and the Restoration Contractors Institute. We work directly with your insurance company to ensure a smooth process and to help minimize your out-of-pocket costs. Our goal is to restore your property efficiently and professionally while maintaining transparency in pricing.
- What is your typical process for working with a new customer?
1. Initial Contact & Assessment – We respond quickly to assess the damage and understand your specific needs. 2. Inspection & Estimate – Our certified professionals conduct a thorough inspection and provide a detailed estimate based on industry standards and insurance guidelines. 3. Insurance Coordination – We work directly with your insurance company to streamline approvals and ensure proper coverage. 4. Restoration & Mitigation – Our team gets to work, using state-of-the-art equipment and techniques to restore your property efficiently and professionally. 5. Final Walkthrough & Satisfaction – We ensure everything meets our high standards and your expectations before completing the project.
- What education and/or training do you have that relates to your work?
All of our employees undergo rigorous training, including IICRC continuing education, to stay up to date with industry standards. Each team member must pass certification tests to ensure they are fully qualified to handle restoration work with expertise and care. As an IICRC-certified firm, we take great pride in delivering top-quality service and professionalism in every project we undertake.