Alpha Air Heating and Cooling

Hi Pamela, Thank you for sharing your experience, and we’re truly sorry to hear about the delay and lack of communication you've encountered. This is certainly not the level of service we aim to provide, and we understand your frustration. We take situations like this seriously, especially when it impacts your comfort at home. While part delays and warranty processes can sometimes be out of our direct control, we acknowledge that follow-up and clear communication are our responsibility — and it sounds like we fell short here. We’d really appreciate the opportunity to make this right. Please reach out to us directly at [your contact info] or send us a private message with your service address so we can look into this immediately and escalate your repair. Thank you again for your honest feedback — it helps us improve. Sincerely, Stephen (owner) 803-370-8502

Thank you so much! It’s great to hear that we provided helpful and excellent service. We aim to provide the best experience possible, and we’re grateful for your kind words!

Thank you, Mr. Palma! We’re delighted to hear that we provided you with excellent service and valuable information. Your kind words and recommendation mean a lot to us. We’re always here to make sure you have a pleasant experience, so please don’t hesitate to contact us for any future needs. Thanks for choosing Alpha Air Heating and Cooling!

Thank you, Jasmine! We’re thrilled to hear Dave was able to fix your AC professionally. If you ever need assistance again, don’t hesitate to reach out!