FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
The service call is the minimum charge, an estimate will be given before any work is done. 5% discount available to seniors and military.
- What is your typical process for working with a new customer?
We'll get your information, the model and serial of your appliance if possible to determine any parts needed, and then set up an appointment time!
- What education and/or training do you have that relates to your work?
NASTeC certified and EPA certified to work with refrigerants. I've also attended factory trainings provided by Whirlpool, Electrolux, Frigidaire, Sub-Zero, GE, Viking, LG, Samsung, Fisher & Paykel, Vulkan Lokring, and many more. I also attend the Annual Service Training Institute convention where I've spoken on the business aspects of appliance service.