FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Kay's Deep Cleaning specializes in residential deep cleaning providing professional top-quality services at a fair price that is backed with a 100% client satisfaction guarantee. All One-time services are priced fairly by the job. All products and equipment are provided and products used are addressed in the home care plan. I prefer to use eco-friendly products with eco-technology cleaning equipment and mild sanitizers, however, I will use the harsher products if requested.
- What is your typical process for working with a new customer?
When you send a service request you are asked to provide specific information. This information is then processed and you will be contacted within 30 min. via phone where all details will be discussed and questions answered. Once these 2 steps are complete, your home care plan will be emailed to you for acceptance within 24 hrs., once accepted that's it! Easy As 1-2-3 You will be contacted 24 hrs. before your scheduled cleaning to go over all details and answer any remaining questions. Once your cleaning is complete you are asked to do a walkthrough to make sure that you got the cleaning you expected and also to address any issues before I leave, as all my work is guaranteed! Payment is expected when services are rendered unless other arrangements have been made.
- What education and/or training do you have that relates to your work?
I, K.Wix, Owner of Kay's Deep Cleaning, am skilled in communication, teamwork, analytical and problem solving, interpersonal effectiveness, leadership, management and have strong work ethics and family values with 22+ years of experience in the cleaning industry and management services. Personal integrity and the integrity of my clients is what I am all about! I Started KDC in 2012 and since then I have done all my own promoting, website building, project managing, finances, job bidding site and labor involved by myself, building a very successful cleaning service that is based on customer needs and satisfaction unlike other local service providers.