FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We quote based on: Product Cost: Price of the fortune itself. Installation Cost: Labor required for installation. Additional Materials: Cost of materials necessary for installation (screws, anchors, etc.). Service Fees: Technical Visit: The cost of evaluating a project is $55 per hour. Transportation: Additional costs for transporting the equipment and materials to the installation site.
- What is your typical process for working with a new customer?
The typical process for working with new clients usually follows a series of structured steps to ensure client satisfaction and service efficiency. A general workflow is described below: Initial Contact: Information Request: The client contacts the company through a phone call, email or online form to request information about the services. Initial Consultation: A preliminary consultation is conducted to understand the client's needs and provide a general idea of services and costs. Evaluation and Quote: Technical Visit: A technician or company representative visits the installation site to evaluate the conditions and specific requirements. Data Collection: Measurements are taken, site conditions are evaluated, and project details are discussed with the client. Quote Preparation: Based on the evaluation, a detailed quote is prepared that includes product costs, labor, additional materials and any other relevant expenses. Quote Presentation: The quote is presented to the client for review and approval. Planning and Programming: Customer Approval: Once the customer approves the quote, a contract is signed detailing the terms and conditions of the service. Work Scheduling: The date and time for installation is scheduled, coordinating with the client to minimize inconveniences. Project execution: Site Preparation: The installation team prepares the site according to the project requirements. Installation: Installation is carried out in accordance with the agreed specifications. This includes physical installation of the hardware, functional testing, and any necessary adjustments. Supervision and Quality Control: A supervisor may be present to ensure that the installation meets the company's quality standards. Review and Completion: Final Inspection: Once installation is complete, a final inspection is performed to ensure everything is in order and working properly. Customer Demonstration: The customer is shown how the installation works and any relevant documentation (user manuals, warranties, etc.) is provided. Signature of Conformity: The client signs a document confirming that he is satisfied with the work performed. Monitoring and Support: After-sales Service: The company offers after-sales support to address any problems or questions that may arise after installation. Satisfaction Survey: The customer may be asked to complete a satisfaction survey to evaluate the quality of the service and receive feedback. Maintenance and Warranty: Periodic maintenance services are provided at additional costs and warranty conditions are met if necessary.
- How did you get started doing this type of work?
Our company is made up of people who worked for large furniture companies in the past, such as IKEA, Flood Brothers, OSI, Ashley. and we acquire experience and knowledge in the area of installation, service and customer service.