Rapid Response Plumbing, Heating & Cooling is a locally owned and operated HVAC and Plumbing service company. We provide installation, maintenance and repair for a wide range of HVAC systems including air conditioning units of all makes, furnaces, water heaters, heat pumps, ductwork and air quality services. We consider it a privilege to have served Brentwood, TN and the surrounding areas for over 25 years.
Overview
Hired 776 times
Background checked
22 employees
10 years in business
Business hours
Sun7:00 am - 8:00 pmMon7:00 am - 8:00 pm
Payment methods
This pro accepts payments via Cash, Check, and Credit card.
Services offered
Pipe issues
Leaking pipes
Burst pipes
Other pipe issue
Poor draining
Repair urgency
I work on non-urgent repairs
I work on urgent repairs
Flooding status
Yes
Projects and media
Projects and media
Reviews
Customers rated this pro highly for professionalism, work quality, and responsiveness.
Very good 4.5
114 reviews
5
86%
4
1%
3
2%
2
2%
1
9%
Your trust means everything to us. Learn about our review guidelines.
Read reviews that mention:
Michelle s.
Mar 11, 2026
•
Hired on Thumbtack
All the work they've done has been top notch! They've put in a water heater, put in a new water line, with a drain, and ran a new electric line with a dedicated breaker.
Details: A few pipes • Hook-up appliance or fixture • Install pipe to one or more rooms • House
Plumbing Pipe Installation or Replacement
Allison S.
4 weeks ago
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Hired on Thumbtack
I'm a first-time homeowner, had just moved in, and didn't know why air was barely blowing out of my floor vents. Nick did an assessment for free, quickly found the cause, and thankfully no work was needed. The best part was that Nick took the time to educate me on my system, pointing out the different parts of my HVAC, what they do, and how they work together, and what to look for in the future. I feel like I've found the HVAC company I'll be going to for any future issues. Completely confident they will be honest and do a good job. I'm tempted to sign up for their maintenance membership where they come out routinely to check heat, air, plumbing, and electric.
Details: Basement • Three-story building • Townhouse • Owner
Heating System Repair or Maintenance
Sylvia B.
Jan 11, 2026
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Hired on Thumbtack
We had Rapid Response replace a leaking water heater that would not keep the water hot.
Drake was on time for the assessment, and gave me exact details of the job and when they would arrive to do it. He and Tyler arrived on time to do the job, and Drake called or texted me when he was finished.
I can't comment on work quality, because I always wait a while before passing judgement on whether a job was completed accurately. However it has been six days now, and the tenants have not contacted me about any problems.
Details: Repair • Leaks • No hot water • Electric tank • Garage • House
Water Heater Repair or Maintenance
Blake T.
Dec 7, 2025
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Hired on Thumbtack
Our tech, Mike, absolutely ruled! He came out and knocked out an emergency water heater replacement during the height of Thanksgiving break. Thank you, Mike!
Details: Repair • Leaks • Electric tank • Garage • House
Rapid Response Plumbing, Cooling and Electric's reply
Thank you so much for the kind words! We’re thrilled to hear Mike was able to take care of your emergency, especially during the busy Thanksgiving break. We’ll be sure to pass along your thanks to him!
Water Heater Repair or Maintenance
Yvette c.
Sep 3, 2025
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Hired on Thumbtack
They responded quickly in an emergency pipe break. They stayed until 10:00 pm to fix the problem! I would definitely use them again!
Details: Yes, repair is urgent • No, the building is not currently flooded • Leaking pipes • Drain issues • Burst pipes • Shower or bathtub • Toilet • Part of a larger issue with the plumbing system • House
Rapid Response Plumbing, Cooling and Electric's reply
Thank you for your feedback! We're happy we could help during your emergency and truly appreciate your trust in us. We look forward to working with you again!
Plumbing Pipe Repair
Credentials
Background Check
Jackson Carr
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
We are happy to extend discounts for Active military, Seniors, and our Rapid Club members.
What is your typical process for working with a new customer?
New or Old customers, we will treat you with the highest level of service. There is about 2 minutes of additional questions to get you set up in our system.
What education and/or training do you have that relates to your work?
Our entire team goes through rigorous hvac training prior to being field techs with a combined work experience of over 100 years of service.
