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I had a great experience. More importantly, our family just loves our carpet. It is so soft and silky and looks beautiful. Rich is a real professional and has carpet expertise. He's just a great guy!Jun 20, 2019Verified
They person scheduling responding was very rude and unprofessional. This more than likely will show in their work and after the install.Feb 19, 2019Verified
Jeff and his team from Floor Coverings International are first rate. From the initial consultation through the finished install this group delivers on their commitments at a high level of quality. I would refer them to anyone!Jul 10, 2018
Great locally owned location for this franchise organizationJul 10, 2018
I would highly recommend Floor Coverings International. A great, honest company that prides itself on informing its customers and creating a costume solution for their flooring needs.Jul 10, 2018
- What should the customer know about your pricing (e.g., discounts, fees)?We don't have any price gimmicks or "one week only sales". There are no "buy 2 rooms get 1 free" type of stuff. We simply offer the best products from the best manufacturers, using the most qualified installers, at an everyday great value. Our prices are always all-inclusive, with no change-orders. Once we give you a price, it stays that way even if your job becomes more complex once we remove your current flooring. There are no surprises, and you will not pay your balance until you are completely satisfied with result.
- What is your typical process for working with a new customer?It all starts with the in-home consultation. Book an appointment, and we will handle the rest. Appointments can last from 30 min to 2 hours depending on how you like to shop. We will stay with you as long as you need to find a product that you love. Once we find the customized flooring solution that works for you, we agree to cash or payment terms, and schedule your install. Typically, your project can be complete in under 2 weeks from the initial appointment.
- What education and/or training do you have that relates to your work?Everybody in the Floor Coverings International family receives 100's of hours of computer based and hands on training. We visit the home office in Atlanta 2-4 times a year for specialized workshops. We meet monthly with our reps from each company to learn the latest installation techniques and tips to get the most longevity and performance out of each product we carry. Every installer is scrutinized for certifications, references, years of experience, and overall talent. We aren't looking for a bargain when it comes to installers, we are looking for the best available at a good value.