Madera Labs

Introduction: Innovation is the buzzword of corporate conference rooms everywhere. Sure, you want to be more innovative with your products and services, but how? You want your customers to have a better experience when they interact with you, but what should you do to design those interactions to be better? We live to help you innovate better. And we're not just another firm who sits in bean bag chairs and waits for the epiphany. No! In fact, we've got a process. We're a design firm that focuses on the customer experience; an honest-to-goodness experience design shop helping you look at the experience your customers have with you, and finding opportunities to make it better. Whether you're looking to make your website or application easier to use, looking to find ways to improve your services, or want some help developing new product strategies, we're your shop. We take a look at the complete experience your customer is having as they interact with you, and identify areas where you can improve (or offer new things altogether), and we help you design those interactions. We're extremely easy to work with, and we're not the artsy type that waits for the perfect moment of inspiration, while billing you for that time. Instead, we're an analytical design firm looking to help you innovate by taking an experience-focused look at your customer interactions. With a unique mix of strategy and design skills, we're apt to handle anything from high-level strategy down to designing the smallest details of your product or service. We can't wait to work with you.