The Plumbing Authority

$49/on-site estimate

(waived if hired)

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Introduction: At The Plumbing Authority we know that you want to be able to relax and not deal with plumbing problems. Undependable plumbing can cause you stress and frustration. You deserve to enjoy your Knoxville home without worrying about your plumbing. We don't just care about plumbing. We care about you and your home. We've helped thousands of local homeowners solve their plumbing problems for over 29 years. Don't let unexpected plumbing issues ruin your day. Instead, find relief when you call or schedule online and let us help you get comfort back in your home. Sincerely, Bryan Dotson Owner & 4th Generation Master Plumber

Overview

Hired 21 times

Serves Knoxville, TN

Background checked

License verified

20 employees

30 years in business

Payment methods

This pro accepts payments via Cash, Check, and Credit card.

Social media

Facebook, Instagram

Featured Projects

15 photos

Sewer Line Replacement
Plumbing Pipe Installation or Replacement
Trenchless Water Line
Plumbing Pipe Repair

Specialties

Type of water heater

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Reviews

Customers rated this pro highly for work quality, responsiveness, and punctuality.

Very good 4.6

24 reviews

5

88%

4

0%

3

4%

2

0%

1

8%

This pro's rating is a combination of reviews posted by customers both on and off of Thumbtack. Thumbtack cannot verify external reviews.

Read reviews that mention:

James S.

Oct 8, 2023

·

Hired on Thumbtack

They ran into big problems installing a water heater but stayed at it until they figured it out! Came the same day that we called!

Details: Repair • No hot water • Electric tank • GE • Other room • House

Water Heater Repair or Maintenance

Thumbtack Customer

Sep 18, 2023

·

From Google

This company sets the bar for professionalism and customer service. I had two major indoor and outdoor (main water line replaced) and they were spot on and offer interest free financing. It helps when faced with a major unexpected cost. I did not hesitate when my hot water heater went out to call them. I went with their recommendations and Mikhail Lynch is fantastic. He even checked to see if the water had penetrated my walls and flooring and unfortunately it had. I appreciate he thoroughness. I have manufacturer and company warranties on everything they installed. This is not your typical old school plumbing company. Technology with camera's to scope drains and the pictures they took, helped with the insurance company as well. Absolutely recommend The Plumbing Authority for your plumbing needs.

The Plumbing Authority's reply

Malinda, thank you so much for taking the time to leave a 5 star review for us and Mikhail. We are so pleased to hear that he was able to correct that hot water heater issue in your home and that he was thorough in the process. We appreciate you taking advantage of our financing option and we look forward to serving you again in the future!

Thumbtack Customer

Sep 12, 2023

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From Google

Chris arrived as planned. He was a very organized young man and a good problem solver. He kept me updated during the install left a clean work area when completed.I would recommend requesting Chris for your tankless install.

The Plumbing Authority's reply

Gene, thank you for the 5 star review you have left for Chris. We strive to provide a 5 star experience for our customers and we are thankful to hear that Chris provided that for you and your family! We appreciate you trusting us to install the tankless water heater in your home and look forward to serving you again in the future.

Thumbtack Customer

Sep 5, 2023

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From Google

Mikhail came to my house for a water line repipe the house water line. He was very professional in his approach to my plumbing needs.The job was done in a day ! The crew was were tidy covering up my floor. Will know in a few days sometimes the pipes need to settle. I have no worries

The Plumbing Authority's reply

Karl, thank you so much for the 5 star review you have left for Mikhail. We are so pleased to hear that he was professional and able to provide you with a solution to complete a water repipe at your home. We look forward to serving you in the future.

Thumbtack Customer

Aug 31, 2023

·

From Google

Called The Plumbing Authority on Tuesday. Steven showed up exactly on time on Thursday. Diagnosed and replaced pressure relief valve under the house. Fair pricing. Professional operation. Well done.

The Plumbing Authority's reply

Joe, thank you for the 5 star review that you have left for Steven. We are so glad that he was able to help you and your family with your plumbing needs. We look forward to serving you in the future!

Credentials

License

License Type: CMC-A – Mechanical Contractor – Plumbing and Gas Piping (TN)

License verified on 4/20/2024

Background Check

Bryan Dotson

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
We offer financing and discounts on multiple projects. For instance, we offer a $93 or free drain clearing. For $93, we will send a licensed plumber out to your home to clear your clogged drain. If they are unable to unclog the drain, it is completely free. The plumber will then provide you with options on what it would take to unclog the drain and ensure that it does not happen again. You can find coupons for other services on our website.
What education and/or training do you have that relates to your work?
All of our plumbers are licensed plumbers. All of our plumbers must complete an apprenticeship program in order to take their State of Tennessee plumbing exam. This consists of thousands of hours of on-the-job training under the watchful eye of a Master Plumber. Along with this is countless hours of study on the international plumbing code and other fuel and gas codes related to our trade. Only after all this training does one qualify to sit for the State of Tennessee Plumbing exam. Upon passing this exam, they become licensed in the plumbing trade.
What types of customers have you worked with?
We have helped thousands of residential and commercial customers solve their plumbing problems over the past 25 years.

The Plumbing Authority

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