The Plumbing Authority
The Plumbing Authority

The Plumbing Authority

Top Pro

$49/service call

(waived if hired)


Heater problems

Online now


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Introduction
At The Plumbing Authority we know that you want to be able to relax and not deal with plumbing problems. Undependable plumbing can cause you stress and frustration. You deserve to enjoy your Knoxville home without worrying about your plumbing. We don't just care about plumbing. We care about you and your home. We've helped thousands of local homeowners solve their plumbing problems for over 29 years. Don't let unexpected plumbing issues ruin your day. Instead, find relief when you call or schedule online and let us help you get comfort back in your home. Sincerely, Bryan Dotson Owner & 4th Generation Master Plumber
Overview

Current Top Pro

Hired 95 times

Serves Knoxville, TN

Background checked

License verified

20 employees

31 years in business

Business hours

SunClosedMon8:00 am - 5:00 pm

Payment methods

This pro accepts payments via Cash, Check, and Credit card.

Social media

Facebook, Instagram

Top Pro status

Top Pros are among the highest-rated, most popular professionals on Thumbtack.

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2024

Projects and media

15 photos

Projects and media

15 photos

Reviews

Customers rated this pro highly for professionalism, work quality, and responsiveness.

Great 4.8

72 reviews

5
93%
4
0%
3
3%
2
0%
1
4%

This pro's rating is a combination of reviews posted by customers both on and off of Thumbtack. Thumbtack cannot verify external reviews.

Read reviews that mention:


pro avatar
Rusty B.
Apr 17, 2025
·

Hired on Thumbtack

Hired on Thumbtack

Jake provided very informative explanations regarding the cause of my shower faucet leak and the mechanics of the necessary replacement. His explanations were so thorough that I decided to add a request for my other bathroom faucet cartridge replacement. This subsequently led to another unplanned request for my water heater repair. I appreciated receiving clear facts, options, and repair recommendations, three things I always value from a service company, and I was pleased to see this was part of Jake's standard practice.

Details: 1 shower or bathtub • Bathtub • Combination shower and bathtub • Leaking faucet or shower head • Townhouse

Shower and Bathtub Repair
pro avatar
Karen C.
Apr 6, 2025
·

Hired on Thumbtack

Hired on Thumbtack

Marc was on time and explained what was done to correct my water issue. He replaced old connections throughout my house. It was a pleasure working with him: 5 stars!

Details: Repair • Reverse osmosis • Water softener (most common) • House

Water Treatment Repair or Maintenance
pro avatar
Lisa D.
Mar 19, 2025
·

Hired on Thumbtack

Hired on Thumbtack

The most professional plumbing company I’ve ever seen! The office staff were friendly and responsive. Jake, who did the initial consultation, was very thorough and took his time to explain everything and answer questions. Marc was the plumber who did the work and was extremely professional and did a great job. Highly recommend.

Details: 1 shower or bathtub • Shower • House

Shower and Bathtub Repair
pro avatar
Steven T.
Jan 6, 2025
·

Hired on Thumbtack

Hired on Thumbtack

Details: Routine maintenance • Leaks • Gas tank • Basement • House

Water Heater Repair or Maintenance
pro avatar
Chris R.
Nov 26, 2024
·

Hired on Thumbtack

Hired on Thumbtack

Really impressed with the work that was done. Steve was quick to identify the problems and was able to resolve them all in a short time span.

Details: No, repair is not urgent • No, the building is not currently flooded • Water heater • House

Plumbing Pipe Repair
Credentials
License

License Type: CMC-A – Mechanical Contractor – Plumbing and Gas Piping (TN)

License verified on 4/20/2024

Background Check

Bryan Dotson

FAQs

  • What should the customer know about your pricing (e.g., discounts, fees)?

    We offer financing and discounts on multiple projects. For instance, we offer a $93 or free drain clearing. For $93, we will send a licensed plumber out to your home to clear your clogged drain. If they are unable to unclog the drain, it is completely free. The plumber will then provide you with options on what it would take to unclog the drain and ensure that it does not happen again. You can find coupons for other services on our website.

  • What education and/or training do you have that relates to your work?

    All of our plumbers are licensed plumbers. All of our plumbers must complete an apprenticeship program in order to take their State of Tennessee plumbing exam. This consists of thousands of hours of on-the-job training under the watchful eye of a Master Plumber. Along with this is countless hours of study on the international plumbing code and other fuel and gas codes related to our trade. Only after all this training does one qualify to sit for the State of Tennessee Plumbing exam. Upon passing this exam, they become licensed in the plumbing trade.

  • What types of customers have you worked with?

    We have helped thousands of residential and commercial customers solve their plumbing problems over the past 25 years.

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