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The Plumbing Authority

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About
At The Plumbing Authority we know that you want to be able to relax and not deal with plumbing problems. Undependable plumbing can cause you stress and frustration. You deserve to enjoy your Knoxville home without worrying about your plumbing. We don't just care about plumbing. We care about you and your home. We've helped thousands of local homeowners solve their plumbing problems for over 29 years. Don't let unexpected plumbing issues ruin your day. Instead, find relief when you call or schedule online and let us help you get comfort back in your home. Sincerely, Bryan Dotson Owner & 4th Generation Master Plumber
Overview

Current Top Pro

Hired 166 times

Serves Knoxville, TN

Background checked

License verified

20 employees

32 years in business

Business hours

SunClosedMon7:00 am - 4:00 pm

Payment methods

This pro accepts payments via Cash, Check, and Credit card.

Social media

Facebook, Instagram

Top Pro status

Top Pros are among the highest-rated, most popular professionals on Thumbtack.

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2025

Top Pro Icon

2024

Services offered
Project type
Estimated hours

Less than 2 hours of work

2-5 hours of work

A full day of work

Work focus

Plumbing

Projects and media
Projects and media
Reviews

Customers rated this pro highly for professionalism, work quality, and responsiveness.

Great 4.8

131 reviews

5

95%

4

0%

3

2%

2

1%

1

2%

This pro's rating is a combination of reviews posted by customers both on and off of Thumbtack. Thumbtack cannot verify external reviews.

Read reviews that mention:


pro avatar
Samantha H.

Aug 2, 2025

Hired on Thumbtack

Mikhail assisted us by reviewing a recent replumb of our entire house and providing his expert opinion of the areas to be corrected. He took pictures and provided a video of our sewer pipes in the crawl space under our home. With this information, I was able to have an informed argument with the original plumbing company...which resulted in the original plumbing company honoring their warranty and correcting their non-plumbing-code-work that we couldn't see under the house. Since the work was re-done by the original plumber, we are taking showers and washing clothes without bubbling toilets and backed-up plumbing lines. Thank you Plumbing Authority and Mikhail for all of your help! Tip to others: Start with Plumbing Authority and make sure you have a licensed plumber before work commences.

Details: Yes, repair is urgent • No, the building is not currently flooded • Part of a larger issue with the plumbing system • House

Plumbing Pipe Repair
pro avatar
Karen C.

Apr 6, 2025

Hired on Thumbtack

Marc was on time and explained what was done to correct my water issue. He replaced old connections throughout my house. It was a pleasure working with him: 5 stars!

Details: Repair • Reverse osmosis • Water softener (most common) • House

Water Treatment Repair or Maintenance
pro avatar
Ryn E.

Jul 24, 2025

Hired on Thumbtack

From Audra to Jake and Marc, excellent service. Knowledgeable, friendly, efficient. They are now my first call for all plumbing issues. Thanks!

Details: No, repair is not urgent • No, the building is not currently flooded • Other pipe issue • Sink • Toilet • Part of a larger issue with the plumbing system • House

Plumbing Pipe Repair
pro avatar
Eugene J.

Jan 19, 2026

From Google

Plumber Jake Newman knew what he was doing. Fixed the problem with no problem! On time and quick work. I will call The Plumbing Authority again if I need a plumber!
The Plumbing Authority's reply
Eugene, Thank you for the great review! We’re glad to hear Jake took care of the issue quickly and efficiently. He takes pride in providing on-time, professional service, and we appreciate you choosing The Plumbing Authority. We’ll be here whenever you need us again!
pro avatar
Candace R.

Jan 15, 2026

From Google

I am the AOD at Cornerstone Caregiving and we has toilet issues and Chase came out and first thing he said with our 4 bathrooms that we all have the wipes that are( flushable) that would be more than likely are problem. They are not and just going to back up and cost a lot of money!!! He was correct!!! He was very professional and kind and explained everything to us then had to repeat on the phone to my OD again and did not complain with all our questions and concerns! I would call and ask him to come to my home if I had any issues and would recommend him and the company to anyone. Thank you to the company and especially Chase.
The Plumbing Authority's reply
Candace, Thank you so much for taking the time to share this detailed review! We’re glad Chase could identify the issue, explain everything clearly, and take the time to answer all of your questions — even repeating details to make sure everyone was comfortable with the solution. He truly takes pride in providing professional and patient service. We appreciate your recommendation and thank you for trusting The Plumbing Authority!
Credentials
License

License type: CMC-A – Mechanical Contractor – Plumbing and Gas Piping

License state: TN

License verified on 1/8/2026

Background Check

Bryan Dotson

FAQs

  • What should the customer know about your pricing (e.g., discounts, fees)?

    We offer financing and discounts on multiple projects. For instance, we offer a $93 or free drain clearing. For $93, we will send a licensed plumber out to your home to clear your clogged drain. If they are unable to unclog the drain, it is completely free. The plumber will then provide you with options on what it would take to unclog the drain and ensure that it does not happen again. You can find coupons for other services on our website.

  • What education and/or training do you have that relates to your work?

    All of our plumbers are licensed plumbers. All of our plumbers must complete an apprenticeship program in order to take their State of Tennessee plumbing exam. This consists of thousands of hours of on-the-job training under the watchful eye of a Master Plumber. Along with this is countless hours of study on the international plumbing code and other fuel and gas codes related to our trade. Only after all this training does one qualify to sit for the State of Tennessee Plumbing exam. Upon passing this exam, they become licensed in the plumbing trade.

  • What types of customers have you worked with?

    We have helped thousands of residential and commercial customers solve their plumbing problems over the past 25 years.

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