SERVPRO Of North Knoxville
Introduction: Since 2001, SERVPRO of North Knoxville has been here to assist you in your time of need. If it is fire or water restoration and cleaning you need, we’ll be there. We have 24/7 response times and no job is too big or too small in your home or business. Our technicians are highly trained and can get to work immediately to mitigate your loss.
But we are more than just fire and water restoration and cleanup. We are also a fully certified mold remediation company for your home or business. Bad air?! clean your ducts! We do that too.
Overview
15 employees
23 years in business
Payment methods
This pro accepts payments via Cash, Check, and Credit card.
Social media
Reviews
Great 4.7
10 reviews
5
90%
4
0%
3
0%
2
10%
1
0%
Thumbtack Customer
Aug 26, 2019
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From Google
From Google
They showed up quickly after my initial call and placed fans/dehumidifiers and ripped out the flooring and baseboards. They assured me they would handle everything with my insurance company and make it as easy of a process for us as possible. That's where the good service stopped. They did nothing with my insurance company as far as I am aware aside from sending the one invoice that I had to call daily and beg for so that I could close out my claim and get my check mailed. They sent out a contractor to quote the repair work and the quote I received from him was laughable...didn't include half the work that was needed in some areas, included work no one asked for in others. I left repeated messages/emails with contractor to get a corrected quote for insurance but he never responded. I expressed to my contact at Servpro I was unhappy with the contractor but they don't care. We are left to find contractors on our own or do the work ourselves. I paid them $500 on the day I called them (half of my deductible). They then turned around and charged me another $500 and when I called to question it they said they just didn't know someone had already run my card. I was told it would be refunded. Another week went by and I called to check on my refund and I was asked if I just wanted to leave it that way since that would meet my full deductible. I had already paid well above my deductible at that point to flooring vendors to get my flooring materials ordered and shipped. They are extremely difficult to communicate with. The only time I got prompt answers was the day I called and they showed up to place fans and rip everything out. After that I got nothing but voicemails and promises from the office staff that someone would call me back same day (never happened). If I had not called and pestered daily nothing would be done. Our flood incident was on July 23rd and a month later I still have nothing fixed or replaced. If you want someone to come rip out the finishings of your home and then ghost you, these are the folks for you. I will say however, other Servpro franchises have done wonderful work for me in the past. Just avoid the North Knox location. The actual laborers were very polite and worked quickly and efficiently. Office staff, account/project managers and upper management are all pretty rude and lazy when it comes to following through on anything. The two stars I gave are for the laborers.
SERVPRO Of North Knoxville's reply
Hi Amber, we're sorry you have had a negative experience, especially when dealing with such a terrible problem like flooding. We'd love another chance to make this right for you, even if someone else has already taken care of your concerns. Please contact us at servpro8802@comcast.net with the best ways to contact you and we'll do our best to make things right. Again, we offer our sincerest apologies and hope you have a great day.
Thumbtack Customer
Jul 29, 2014
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From Google
From Google
SERVPRO of North Knoxville does awesome work! They really take time to make sure the customer is taken care of and understands the whole process.
SERVPRO Of North Knoxville's reply
Thank you Bradley, we always try our best in making every customer happy and pleased with our work!
Thumbtack Customer
Jan 6, 2015
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From Google
From Google
I am very pleased with their work. The guys were very professional, on time, and great to be around.
Thumbtack Customer
Sep 12, 2016
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From Google
From Google
Very easy to work with and these folks always go out of their way to take care of their clients!
Thumbtack Customer
Sep 12, 2016
·
From Google
From Google
Servpro of North Knoxville gives the best customer service and attention to detail in Knoxville!