FAQs
- What is your typical process for working with a new customer?
The typical process for a new customer who wants services from BullDozier Window Service likely involves the following steps: 1. **Initial Contact**: The customer reaches out to BullDozier Window Service, either through a phone call, email, or website inquiry . Providing what type of repair and customer information Name Phone number email address What type of repair is requested Schedule a time and date to go 2. **Consultation**: The company schedules a consultation, where someone from the team, possibly Mike, visits the customer’s location to assess their needs. This might involve discussing the type of windows or services the customer is interested in, such as window installation, frameless shower installation, glass repair, or door installation. 3. **Quote/Estimate**: After the consultation, the customer is provided with a quote or estimate for the services they need. This includes the cost of materials, labor, and any other relevant expenses. 4. **Scheduling**: Once the customer agrees to the estimate, a timeline is set for when the work will begin. The scheduling is usually coordinated to ensure minimal disruption to the customer’s daily life. 5. **Installation/Service**: On the scheduled date, Mike and his team arrive at the customer’s location to perform the service. This step involves the actual installation, repair, or other services requested by the customer. 6. **Documentation**: During the service, Lynette who usually works in the office would likely be on-site to video the process, depending on the project capturing the before and after of the project. This documentation is then used to create social media content and showcase the quality of BullDozier Window Service’s work. 7. **Review and Follow-Up**: After the service is completed, the team might review the work with the customer to ensure satisfaction. Any final adjustments or clean-up are done at this stage. Follow-up might include ensuring the customer is happy with the service and possibly asking for a review or testimonial. 8. **Payment**: The final step is processing the payment for the services rendered, which can be done through various methods depending on the customer’s preference. This process ensures that the customer’s needs are met from start to finish with professionalism and quality service.
- What education and/or training do you have that relates to your work?
43 years of experience with Glass
- How did you get started doing this type of work?
When I was 18 years old I started working for a glass company in Garland Tx.