FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Seasonal and Holiday Specials: Take advantage of our seasonal and holiday promotions, offering discounts on cleaning services during peak times like Thanksgiving and Christmas. These limited-time offers allow you to enjoy premium cleaning at a reduced rate, making it easier to keep your home spotless during the busiest times of the year. Flat Rates: Our standard prices are flat rates Flexible Pricing: We offer customizable cleaning packages tailored to your home's size and specific needs. Whether you require a full home cleaning or just focused tasks like kitchens, bathrooms, or living areas, we’ll work with you to find the right plan within your budget. This ensures you only pay for the services you need, saving both time and money, especially with our holiday specials. Discounts for Recurring Services: For those who sign up for recurring cleaning services (weekly, bi-weekly, or monthly), we offer discounts to help make regular cleaning more affordable. Cancellation Policy: We understand life happens! If you need to cancel or reschedule your cleaning, please let us know at least 24 hours in advance to avoid a cancellation fee. Payment Methods: We accept credit cards, and stripe. Quality Guarantee: If you’re not satisfied with any part of the cleaning, let us know within 24 hours and we’ll happily return to fix it at no extra charge.
- What is your typical process for working with a new customer?
1. Initial Contact Inquiry: Reach out to us via phone, text, or email. Let us know your cleaning needs, preferred date and time, and any special requests. Free Estimate: Based on your description of the job (e.g., specific areas to clean, size of the home), we’ll provide a personalized estimate. 2. Booking the Appointment Schedule the Cleaning: Once you confirm the details, we’ll schedule a time that works best for you. Our team will confirm the appointment with a reminder call or text a day before the service. Custom Plan: If needed, we’ll discuss any special requests (e.g., focus on certain areas, specific cleaning products, or time limitations) so we can tailor the service to your needs. 3. Cleaning Day Arrival & Walkthrough: On the day of your cleaning, our professional cleaning team will arrive on time. We’ll do a brief walkthrough with you to ensure we understand your priorities and confirm the scope of the cleaning service. Cleaning: Our team will get to work efficiently, following our detailed checklist to ensure all tasks are completed to the highest standard. We focus on quality, consistency, and attention to detail, no matter the size of the job. Special Requests: If you notice anything you’d like addressed during the cleaning, feel free to let us know, and we’ll make sure to take care of it immediately. 4. Post-Cleaning Check-in Quality Check: Once the cleaning is complete, we do a quick quality check to ensure everything is up to your satisfaction. Customer Feedback: We value your feedback! After the cleaning, we may follow up to make sure you’re happy with the results. If there’s anything that needs attention, we’ll be happy to come back and address it at no extra charge (within our service guarantee timeframe). 5. Payment Clear Payment Process: We’ll confirm the total price based on the services provided, and you can make payment credit card, or stripe. If you have any questions about the pricing or fees, just ask! 6. Ongoing Services (if applicable) Recurring Service Setup: If you enjoyed the service and wish to schedule regular cleanings (weekly, bi-weekly, monthly), we can set up a recurring service plan that fits your needs and budget. We’ll send reminders and ensure a hassle-free booking process each time. 7. Special Offers & Promotions Discounts for Repeat Customers: As a thank you for choosing us, we may offer discounts on future bookings or introduce you to special promotions.
- What education and/or training do you have that relates to your work?
Experience in Residential and Commercial Cleaning Experienced Local Cleaners: Our cleaning team consists of local business owners with many years of hands-on experience in their craft. They are dedicated professionals who take pride in their work, offering reliable and high-quality cleaning services. With their expertise and commitment, you can trust that your home is in capable hands.