- What is your typical process for working with a new customer?
The first step is a meeting, either by phone or in person and I ask some very open ended questions and LISTEN. I'm very emphatic and can usually tap into exactly how my clients see themselves or would LIKE to be seen. Then we work together to bring all their branding into alignment with that vision. I start with a simple, clear estimate for projects in Phases that we both sign. It could be just one item like a logo. 50% down is required so the initial investment is minimal. I build trust, work hard, and deliver quickly. I always answer my emails and phone calls. I revise without extra charges. Usually, after that first project, many more follow and we create a complete "toolkit" and look for their business across all platforms. I strive to be your business partner and truly invest my time, energy and talent offering ideas and support, referrals and ultimately building long lasting relationships.