Real Property Management RentSmart

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Introduction: Get the quality property management you want at the right price! At RentSmart, we charge just 50% of one month's rent for full-service leasing when combined with our standard management service. This includes comprehensive tenant screening, advertising, marketing, showings, AND an MLS listing! Compare that to others who charge as much as 1 month's rent. Our monthly management fee is just 7.9% of the rent per month and we charge NO OTHER Fees! No Maintenance coordination fees, no set up fees, no renewal fees. Get quality, and experience at a great price. Call today! Get stared right with comprehensive tenant background screenings which include credit, criminal, rental history, evictions, employment, income, and more. We aggressively market your property and advertise it on dozens of websites We create, manage and maintain the lease to ensure legal compliance We manage tenant requests and maintenance calls 24 hours a day, 7 days a week so you never have to We provide the tenant with an online portal to make maintenance requests and pay rent online We're transparent and ethical. We provide our pricing right here in this email. Nothing to hide. No hard sell

Overview

Hired 8 times

Background checked

Verified business

4 employees

9 years in business

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Management needs

Reviews

4.0

4 reviews

75%

25%

Steve D.

Jul 11, 2015

Hired on Thumbtack

Awesome experience!

Property Management

Melina C.

Dec 29, 2017

Though others may have found good luck with using RPM for their property management, as an owner unfortunately I cannot recommend RentSmart Austin. We started renting our property in 2015, used a reputable real estate company to do the listing and leasing, while managing the property ourselves. In August 2016, we hired RPM to take over the property management. They did not have to do anything to advertise the property at that time because one of the previous renters re-leased. The expectation is that they would manage the property, perform their regular checks to make sure it remains in good condition, and notate any interior and exterior issues that may surface so that they can be appropriately addressed in the best interest of the tenant and owner. In August 2017, the tenants decided not to re-sign their lease. They were supposed to be out by September 1st, which would allow the property to be made ready for rental in September, still during prime renting season. RPM allowed the tenants to rent month-to-month until the end of first week of October. We walked the property as soon as the renters left. It was extremely dirty, lawn overgrown, interior and exterior of property damaged due to the tenants and their pets. Jon stated that their security deposit would be used to address the damages. Needless to say, this did not happen. RPM charged the tenants over $460 of their security deposit to clean the interior of the property, which was still dirty after the cleaning. The tenants were also charged $32 for 8 light bulbs, and $40 to mow the yard. The remainder of the security deposit, which included the pet deposit, was returned to the tenant. None of it was used to address the property damage or additional cleanup needed. Jon claimed that the interior damage was wear and tear and that the exterior damage did not appear to be from the tenants pets. As for the re-leasing of the property, I would expect any property management company to be aware of prime leasing times and do what is necessary to term the rental contract appropriately and get new tenants in. I would also expect that the make ready cleanup, repairs, and advertising of the property be better than what was provided by RPM. I mentioned several times to Jon via in person, phone conversations, and through emails since the first week of October that the leasing pictures he had of the property (on the free rental websites) were terrible. He stated on multiple occasions that he would get new pictures when it was "sunny" outside. From October thru the beginning of December, Jon made no apparent effort to address the pictures or condition of the property. There was also no MLS listing of the property. Any owner knows that this is a huge benefit to getting the property visible to prospective renters. There was flooring damage, broken blinds and doors, house siding and fence damage due to pets (there was evidence across the yard and fence of pets at that property plus confirmation from the neighbors), missing and/or broken screens and slider doors, broken shower bar, broken and missing sewer cap next to the garage, all of which I do not consider normal wear and tear. I have also spoken to others about this and this is not normal wear and tear and Jon and RPM should have taken care of these damages immediately with the security deposit. It does not appear that any repairs were done after the tenant moved out. The security deposit should have been used to make these repairs immediately instead of sitting on the property in this condition. Two months of vacancy, security deposit returned to tenant with no repairs done, and no MLS listing for the property. We will not be using RPM again nor will we be able to recommend them to anyone seeking property management services. Needless to say, we hired a new professional property management company.

Property Management

Angeline T.

Jul 20, 2015

Hired on Thumbtack

Jon Lovoy was super responsive, and has been a pleasure to work with! In short order, he was able to get us some great tenants, and has made us feel very comfortable that our property will be well managed.

Property Management

Denise P.

Feb 5, 2016

Hired on Thumbtack

Extremely satisfied with the prompt customer service and attention I received. Plus, their fees were some of the best available. I'm looking forward to trusting my home in the care of Real Property Management.

Property Management

Credentials

Business Verified

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Background Check

Jon Lovoy

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
Easy, transparent pricing. We only charge two fees, a $499 lease up fee, probably the lowest in town, and a management fee of just 7.9% of the rent per month.
What is your typical process for working with a new customer?
We generally start with a phone conversation so I can learn more about your needs and how we can help. I'll tell you about our company and how we manage properties. Once you're ready we will meet at the property for a free, no obligation review and rent assessment and allow you to ask any additional questions you might have.
What education and/or training do you have that relates to your work?
I am a licensed real estate agent with the Texas Real Estate Commission, a Realtor, a member of the Austin Board of Realtors, The Texas Association of Realtors, and the National Association of Realtors, and I have completed all the training necessary for these organizations and licensing. In addition, RentSmart is part of the Real Property Management system which provides additional training and oversight for all its office locations.

Real Property Management RentSmart

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