The Hisey Company

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Introduction

The Hisey Company prides itself on professionalism and efficiency. It is a never ending pursuit of the most efficient and effective forms of conducting daily business. Caring for our customers in the best way possible is our number one goal. The Hisey Company is growing everyday, in partnerships with like minded providers who have the same values and ethics to provide the very best service. Our happy and satisfied customers are our future, there is nothing more important to the staff as well as the company. We work to provide the best service for our customers. Our daily activities are aimed towards doing our best, which results in excellence in customer service.

Overview

Hired 1 time

60 employees

15 years in business

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Services offered

Areas where repair is needed

Driveway

Patio, porch, or deck

Sidewalk

Stairs

Property type

Residential

Commercial

Projects and media

18 photos

Projects and media

18 photos

Reviews

Good 4.3

23 reviews

78%

13%

Martha S.

Oct 26, 2012

Susie D.

Jul 9, 2012

A nice looking young man came to my door and asked if I needed any trees trimmed. His company HISEY was in our neighborhood and would be able to give us a lower price because the crews would already be here for the other customers. He said we could have a free estimate. I said , "sure" because I was going to have my trees trimmed in the back this fall. It would be good to have another bid. I received a phone call immediately from Greg Gunderson, He said he could be over the next day. I was skeptical, at first, because who comes door to door anymore and since when does anybody call you back immediately. I figured they were in a real need for business. Greg turned out to be another nice young man who gave me a bid that was half the price I was quoted by the company that trimmed my front trees. Greg pointed out that some of the trees that had been trimmed had not been trimmed completely and asked why I didn't tell the other tree trimmers that they had not finished the job. I was surprised that someone so young would take me to task, but I admired his spunk because he was correct; I should have said something. My defense was ignorance; I did not know anything about tree trimming. He explained what they were going to do to my trees and that if these things were not performed or if they were not performed the way I wanted them to be performed, they would not be paid until I was content with their work. The crew came out and they were led by Jake. Yes, he was another young, knowledgeable man. He told me all about my trees and even found some ants in one of my trees and proceeded to dig them out and spray some foam in the area, so they would not come back. This was just one of may things that were completed at no extra charge in an area they were not trimming. As you can read I was very pleasantly surprised by this group of young, gentlemen who did an incredible job on my trees for half the price I was going to pay this fall. I was also taught an excellent lesson on tree trimming, so I will know what to expect from the next tree trimmer . I think I will stick with HISEY. That way I know I will be getting the job completed correctly.

Kevin R.

Jul 26, 2012

We hired the Hisey Company a couple of years ago to "clean up" our trees. We have a fairly wooded lot with 40+ beautiful oak trees. It was of course pricier than if we had gone with many of the non-certified working out of their truck kind of companies, but I believe you get what you pay for. The sales staff was very knowledgeable and the guys who came out to do the work were fast, courteous, and good. We've since hired them again and once again they have done a great job. We are about 3/4 of the way done with our project, they will be coming back tomorrow to do a little more work. We will definitely be hiring them again and have recommended The Hisey Company to others.

Pavani S.

Oct 9, 2012

I had a very horrible experience with this company. First I had a quote of 525 to do all the trees on our property, then I called them back to quote me just for few trees as 525 is too much for us and also the tree in the front and side hardly need any trimming. So the sales person who came next Jason instead of giving me a quote for just trees in the back like I asked he told me he can reduce 100 dollars and make it 425 for all the trees. I asked him about two branches of our tree that goes into our neighbors backyard that it needs to be cleaned up too. He mentioned that they do not do those because of liability issues unless we get permission from the neighbors. So I told Jason that I will get permission from my neighbors. Jason mentioned that he will be there on the day of the job so he will take care of it. He made me sign right then and there on a small phone which he showed that the work order will be complete by Monday Oct 8th for $425. He did not show what the work order was. Then they did not come on Monday as I worked from home on Monday instead of going to work expecting them. They did not show up on Monday and they called me at night around 7PM to tell me that they will come on Tuesday. When the crew came up Tue Jason was not with them and the crew mentioned Jason will be there in few minutes. Since Jason was not here I wanted to be sure that the guys cleaned up the two branches that are going into the neighbors house. So I talked to the main guy in the crew and told him. I also told him that if they are not going to do that then I do not want the job to be done. He told me that they will do everything. Before starting the job I told them to check if neighbors side door is open so he could go into their back yard and clean. Since it was not open I told them that we need to reschedule since I talked to the neighbors that they will come on Monday and asked to keep the side door to the backyard open. But since they did not come Monday the neighbors would not have kept the side door open on Tue. But just then the neighbors were entering the garage, so I talked to them on their driveway and they mentioned to knock on the door when they are ready to clean so they can open the side door. At that time the main guy of the crew was right there are he mentioned that he will knock on their door when he is ready to clean up their side. Then they started the work on the front tree and the side tree. After 15 minutes Jason comes and knocks on my door and tells me that his crew mentioned that I wanted the two branches of my tree in the neighbors cleaned up and he said he cannot do that. Then I reminded Jason that he mentioned on the say I signed that he will be hear and take care of those and also that his crew agreed and I clearly told them that if they cannot do that I do not want the job started. Then Jason mentions that the crew does not have the right to make decisions. I told Jason if that is the case then he and and his crew should have an understanding. They cannot tell a customer that will do the job and you come after 15 minutes and tell me that they cannot do that specific job. I told them if they cannot do the job they need to stop the whole job right now. Jason immediately told me that they will stop the job and will leave without cleaning what ever branches they cut on the front and side. What kind of company does that. They agree to do the job even after being specifically told and then later they cannot do the job because the crew agreed and they do not have the right to make decisions. If the crew does not have the right to make decisions then the crew should not have agreed and should not have started the job. The crew still belongs to Hisey company so they are responsible if they agreed. But like I said if they do not want to do the job then it is fine they do not have start or stop if they started. Stopping and not cleaning up their mess is not acceptable. They stopped the job and cleaned little but not completely but the main problem is they did not spray on the cuts they made, so if the oak tree gets diseased then they are responsible for it. This happened just this morning. and the manger said he will come out this afternoon and see the job and see what can be done. I will update tomorrow about how it was handled. My point is if they cannot reduce pricing they can mention that and I do not have to go with them but reducing the pricing and trying to cut down on the job is not at all acceptable. Also they gave a big lecture about you need to take care of the trees by cutting the suckers so more growth happens at the top. If that is the case how come not taking care of branches at the bottom just because they are going into neighbors would be good for a tree. So basically their talk about taking care of the trees is so they get business and not taking care of branches going into neighbors yard is to avoid more work.

The Hisey Company's reply

Did anyone come to address this issue? Was this issue resolved? Did the company make right and finish any work they had started? Did you end up paying for any of the service? What was the resolution if they did offer one?

Yong J.

Oct 18, 2012

Excellent Tree Service Company. Yong J.

FAQs

What types of customers have you worked with?
The most common type of job is removing the dead limbs that can break and leave open untreated wounds on the tree. This makes the tree a easy target for bugs and other pest to cause potentially serious health problems for the tree.
What advice would you give a customer looking to hire a provider in your area of work?
Check for professional reputation, and appearance. Resist the temptation to choose someone who is "in the area" without first verifying that they are reputable. As these are mostly fly by night sort of operations. Double check insurance, workman comp and experience. Verify that equipment is cleaned before they start cutting on your trees, as this is how fungus are spread. Check with references and ask about quality of service as well as follow thru. Never pay in advance, or partial payments up front. Ask if the service provider is a certified arborist, verify if they are with the agency they say granted their certification. Most tree services lie about this subject. Don't hire them because they lied to you, not as a result of their lacking certification.

The Hisey Company

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