- What should the customer know about your pricing (e.g., discounts, fees)?
they all vary because there’s so many different factors that are taken into account. I give discounts to anyone who’s going through a hard time in their life all they have to do is ask. I waive the gutter cost if they happen to need a new roof and they want my wonderful crews to do the job. I leave them with a gutter brush with the logo and phone number so they can always remember who we are. $5 for 5inch gutters every linear foot. 6 inch for $6 and 7$ for downspouts. I try to keep it simple for everyone. I offer free cleanings to those who want gutter guards. If they become a member it’s 69$. I make sure to text and email them to remind them when their biannual cleanings come up. These checkups are necessary so that their gutters don’t sag from being so heavy(if they don’t have gutter guards). If they do get the guards I check on them once a year and brush anything on their gutters and make sure everything looks up to par. I love my customers without them I wouldn’t have had the good experiences I’ve had and I wouldn’t have the opportunity for success.
- What is your typical process for working with a new customer?
When they inquire my services I like to come look at the issue hands on at their location. I like to then show them the different options they have so they know all the options and creative ideas out there. They tell me if they want their gutters cleaned or installed or if they want guards, rain chains, gutter chambers. Giving them the knowledge of the different gutter things out there and the many ways they can save money, even if they don’t pick me as their contractor, i at least want to leave them with more than they had when they first called me to come out and give them an estimate. Some customers just want the best of the best “EVERYTHING COPPER PACKAGE” and it’s the beautiful way to go thats not as expensive as most people think. Then we make an appointment for when they want the work done. I document before and after pictures at every angle so that my customer can see what was done at the end. I send them the pictures and If they like my work I send the invoice and they pay me. If they don’t like the work then I ask them to fix what they don’t like or I don’t charge for the job.(Which is very rare) but I do have that option not only to save my reputation but I don’t want people paying for my services and hating it and paying for something they hate. Has never happened before but God forbid if that ever happens then I will definitely make sure they are happier about their gutter situation than when I first met them. Then I ask them if they want to be a member and subscribe to our GutterMindz webpage so that Im notifying them every time they need a gutter cleaning (biannually) unless they get the signature guardz, they only need one inspection a year or just to make sure the guardz are doing what they should be doing. Being a member I leave my customers with our telescopic gutter brush just in case leaves get on the guards they can brush them off. These guardz have a ten year warranty so they won’t need new ones for …well hopefully if the storms don’t hurt them, they last the full ten years before I have to come to replace them. If they stay a member for ten years I give them half off the new gutter guardz I put on. Most customers keep me as their contractor for their roof as well and that my friends… is smart because I offer free gutters when you choose me as your roofer.
- What education and/or training do you have that relates to your work?
Ive worked for 5 different roofing companies. I have Xactimate training, this system is what Insurance companies use to price the items damaged. Many home inspection experience, im a great contractor to be representing anyone on a claim. I have a business degree, I’ve had many customer service jobs so I’m not a weirdo at all! Lol I’ve also met many people along the way who give me amazing deals on products to keep my prices fair for my customers.