FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
You will never get any surprise invoices. All the prices will be discussed and agreed upfront.
- What is your typical process for working with a new customer?
Usually the communication goes through Thumbtack or Housecall (you get the text messages on your phone). We agree on the price (if the project is small) and schedule the time of service that works for both of us. If you are up to a bigger project we will schedule a free estimate and then will provide a quote for you. I always create invoices / estimates so that you could have everything documented. If the project is big, we might ask for a deposit for smaller jobs the payment is done only after the job is completed and you are fully satisfied.
- What types of customers have you worked with?
We do work with homeowners, landlords and property managers a lot.