It’s free with no obligation to hire
Hired 22 times
21 years in business
(Your Time Zone)
12:00 a.m. to midnight
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9 photos and 1 video
Guys did an ok job on windows on lower floors; upper floor windows are a bit streaky. I recommend that workers should take off their shoes when working inside customers homes.Oct 9, 2016VerifiedWindow Genie of Dallas's reply
Carrie, We are very sorry that you did not get the 5 star experience that we expect from our crew. They are trained to remove their shoes or put shoe covers on when they enter a client's home. We will definitely address this with them. We would be happy to send someone back to your home to address any lingering issues you have with the service you paid for. Feel free to contact us to schedule.
Cleaned 16 windows, exterior only, along with sills. Good job on windows, careless on sills, especially at the $40 price.Jul 23, 2016VerifiedWindow Genie of Dallas's reply
Thank you for your feedback, Steven. We also received your other message which was also appreciated as we do strive to provide the highest level of service to our clients; so we like to know when we can improve accordingly.
On time and did the scope as agreed to. Satisfied customer.May 11, 2016VerifiedWindow Genie of Dallas's reply
Thanks for your feedback, Rod. We look forward to being available to help you again on your next project; so please keep us in mind.
Quick response, professional, excellent employees who came to clean the windows and screens. I'll be a customer for life! Look no further-Oct 28, 2015VerifiedWindow Genie of Dallas's reply
Jill, thank you so much for your feedback! We love turning new clients in to repeat clients and look forward to working with you again on your next window cleaning or other home service project!
Window Genie did an excellent job on the house, very professional and punctual. I would certainly hire them again and also recommend their services to friends and family.Apr 8, 2015VerifiedWindow Genie of Dallas's reply
Thank you for the feedback, Baird. We sincerely appreciate it and look forward to helping you again on another window cleaning service or other home service project!
- What is your typical process for working with a new customer?Window Genie of Dallas will come to your home to assess your project free of charge and from there provide you with an estimate for your consideration and answer any questions you may have as you review the information and make your decision.
- What education and/or training do you have that relates to your work?Todd and Kelley come from the corporate world with over 20 years of experience respectively with providing exceptional customer service; therefore we are committed to providing the highest level of service to our clients.
- How did you get started doing this type of work?After successful careers in the corporate world, Todd and Kelley invested in the Window Genie of Dallas franchise in 2013. We recognized that the residents and communities in the Dallas area deserved to have access to a service provider with exceptional standards in providing industry leading, reliable, insured and proven home service.