FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We believe in straight talk — no hidden fees, no surprises. Every project gets a detailed estimate so you know exactly what you’re paying for. We only recommend work that’s truly needed and offer competitive pricing for the quality we deliver. Military, first responder, and senior discounts are available.
- What is your typical process for working with a new customer?
First, we listen. We start with a quick call or in-person visit to understand your needs and answer your questions. Then we provide a clear, detailed proposal so you can make an informed decision. Once approved, we handle everything — materials, scheduling, installation — and keep you updated every step of the way.
- What education and/or training do you have that relates to your work?
Our team is trained and certified by top manufacturers like Owens Corning, VELUX, and Mule-Hide, ensuring all work meets or exceeds warranty requirements. We also stay up to date with industry best practices, safety training, and local building codes.