Metroplex Roof and Fence

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Introduction: Sadly, in several states including TX all you need to be a "roofer" is a truck a ladder, and a nail gun. We are Master Elite Certified. "A Master Elite contractor is the only type of roofer than can provide the golden pledge warranty, the most powerful and substantial warranty in the entire roofing industry. A golden pledge warranty is the only warranty that requires the entire roof system to be from GAF, a single manufacturer." A few of the many requirements to become Master Elite Certified are: -minimum 7 years in business 1 year in their certified program -99% customer satisfaction based on independent surveys from GAF -1 million general liability coverage + proper and valid workers compensation -satisfactory rating with BBB -GOOD or better credit rating -clean banking record (no overdrafts, negative info) -clean distributor reference (means we pay our bills) -no liens, or judgements unresolved on record Only 3% of the roofing contractors are Master Elite Certified in the US. We have an A+ by the BBB when 70% of the BBB complaints are typically about roofers in general. Not us. We have our own employees who do all are jobs, we do not hire day laborers, When we leave a job, we know the customer is in better off shape then before they met us. We are doing a good thing for people, helping them with what can be a very expensive, important problem they may not even know they have. We are helping people help themselves.

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What education and/or training do you have that relates to your work?
We are constantly having training to stay up to date on the latest shingles and advancements in roof technology. Our owner and CEO Chuck Fairchild is a licensed adjuster. He stays up to date on all the new rules that regulate our industry so that he can see the whole roof/insurance process from all sides; as the customer, the insured, and the contractor. Constantly attends training seminars.
What types of customers have you worked with?
We begin by preforming a free no obligation inspection to check for damage, then we work with the insurance company to file a claim. We do the work for what the insurance estimates the RCV (replacement cost value) is. We install gutters, drip edge, we replace roofs, we powerwash and stain fences, we install fences, we can pretty much do it all.
What advice would you give a customer looking to hire a provider in your area of work?
Always make sure they are with the BBB and have an A+ like we do. Don't let your insurance company tell you your roof has zero damage, they don't want to pay to re-roof your house, but hail damage is considered an "act of God" and it is illegal for them to raise your premium. Always hire a contractor, a certified, licensed professional to represent you when dealing with insurance companies. This is the best way to maximize your claim.