FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Labor pricing includes all necessary materials to complete a typical task. The current state of our economy has led to price increases. All product pricing is consistent with MSRP and often is lower. Circumstances and needs can impact labor and materials need to meet expectations. Any additional equipment can be purchased through us, and we prefer working with our own equipment and brands.
- What is your typical process for working with a new customer?
Communication is key; therefore, we are open to all forms of communication. A typical process would be: Schedule a personal or virtual consultation. The goal here is to understand what is wanted and establish what we can to do to get there. A proposal is sent and reviewed. Once the proposal is accepted, we establish an installation schedule. Complete the project. When we are onsite, we are respectful and clean. Obstacles can arise during this time which could affect time or costs, but we work hard to complete the project in a timely manner. Programming. It can be intimidating controlling a system, but we make it easy for everyone in the family to operate. When programming is required, we will ask questions to determine how you want to interact with the system and keep it simple and easy. Billing. Payments can be made through invoices sent, cash, checks, or payment apps. Some projects require different payment terms, which will be covered in the proposal.
- What education and/or training do you have that relates to your work?
We have been doing business since 2008, CEDIA and CES certified, and our lead technicians have at least 5 years of on-the-job experience.