FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is transparent, and for one-time projects such as web design, we collect 50% upfront to kickstart the project, with the remaining balance due upon completion. For monthly recurring services like our digital marketing packages, we offer net-15 payment terms, meaning you have 15 days from your invoice date to remit payment starting with your second monthly payment.
- What is your typical process for working with a new customer?
We schedule a free consultation to learn more about your business/brand and what you want to achieve with your project. This is your opportunity to provide our team as much detailed information as you’d like. We also ask questions and provide professional guidance based on our experience.
- What education and/or training do you have that relates to your work?
My name is Kenny, and I’m the founder of My Rich Brand. I have a Bachelor’s Degree in Public Relations and Advertising, and an MBA with a concentration in Marketing. Beyond that, I’m a career marketer, having worked within or shaped the marketing departments of several major firms across different industries — from the financial services sector to big tech to education.