DW Surveillance Solutions

Top Pro

$85/service call

(waived if hired)

Select a service

Zip code

Features wanted

Features already owned

Number of cameras needed

Responds in about 1 hour

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Introduction

Licensed and insured for $1,000,000. Customer satisfaction is our #1 priority. Our expert technicians are committed to providing high quality services at competitive prices. We are honest and fair. We are a local small business in the DFW area. Give us a chance to earn your business. Services include: Installation of Surveillance Systems (Cameras, Recording Devices, Video Doorbells, Floodlight Cameras, and more. TV mounting Running new and replacing existing network cables, home network set up, and cable management. Govee Pro programmable LED lights installed around the exterior of the house with different holiday modes and over 3000 different LED combinations that you can control with Bluetooth from your mobile device. These LED lights are programmable and have over 300 light combinations, permanent lighting fixture, multiple holiday modes for year-round options. We do a site survey and a consultation with our customers to create a customized plan that’s catered to each of our individual customers needs.

Overview

Current Top Pro

Hired 150 times

Serves Garland, TX

Background checked

2 employees

4 years in business

Business hours

SunClosedMonClosed

Payment methods

This pro accepts payments via Apple Pay, Cash, Credit card, Google Pay, Square cash app, Venmo, and Zelle.

Social media

Facebook

Top Pro status

Top Pros are among the highest-rated, most popular professionals on Thumbtack.

2024

Specialties

Features wanted

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Reviews

Customers rated this pro highly for work quality, professionalism, and responsiveness.

Exceptional 5.0

111 reviews

5

99%

4

0%

3

0%

2

1%

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Read reviews that mention:

Jeremy W.

3 weeks ago

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Hired on Thumbtack

Home Security and Alarms Install

Tart By T.

2 weeks ago

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Hired on Thumbtack

Home Security and Alarms Install

Linda C.

May 4, 2025

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Hired on Thumbtack

We needed an extra security camera added to our system. We are very pleased with the job Derek and James completed for us. The new camera works great. Derek also took the time to make corrections in our NVR to make our system worked better. Excellent company!!

Home Security and Alarms Install

Mischa C.

Apr 17, 2025

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Hired on Thumbtack

DW Surveillance Solutions was hands down the best contractor I’ve hired on Thumbtack so far! From the moment they arrived, I was impressed by how friendly, knowledgeable, and professional they were. I felt so confident in their work that I had them quote a second job for my elderly mother — and they were able to do it the same day! Unlike larger companies that send out generic, automated quotes, DW Surveillance took the time to visit my home in person, assess the layout, and have a real conversation with me about what I needed. It was refreshing to deal with real people instead of a bot. When you’re having security cameras installed, trust is everything — and I felt completely at ease with them. They went above and beyond, even climbing into my attic and discovering a bug infestation I had no idea about. As a widow who’s not comfortable getting up there myself, they kindly took care of it with some spray I had on hand. That kind of thoughtfulness and care is rare these days. Throughout the entire installation, I felt comfortable — which isn’t always the case with strangers in your home. Honestly, if I’d had groceries on hand, I probably would’ve made them lunch! That’s how great the experience was. Their pricing was in line with other quotes I received, but the service was far superior. I love supporting small, up-and-coming businesses like this because they truly care about their work and their customers. They even told me not to hesitate to reach out if I had any questions about the Ring app or adjusting the zones they set up for me. Amazing service, fantastic team, and just genuinely good people. Highly recommended — FIVE STARS! 🌟🌟🌟🌟🌟

Home Security and Alarms Install

Elizabeth H.

Apr 16, 2025

·

Hired on Thumbtack

Home Security and Alarms Install

Credentials

Background Check

Derek Failor

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
We love referrals! Referrals play a critical role in growing our business. Refer a new customer for an installation, and receive $100 credit towards any service upon completion of the installation job. Refer a new customer for repairs, and receive on $60 credit towards any service upon completion of the repair job. Referral credits never expire, There is no limit for # of referrals. Referral credits are valid for services only. Thanks for spreading the word!
What is your typical process for working with a new customer?
We start with a phone call consultation to discuss the job and what needs to be done, etc. as well as in-person on site to provide a quote/estimate. Gathering necessary info to make sure we are able to deliver the desired outcome. Together, will come up with the right solution for every job we take on.
What education and/or training do you have that relates to your work?
Over 5 years experience with Systems and Networking. TOPS Certified I was a technical advisor for HikVision, a world leading surveillance equipment company for the DFW region.

DW Surveillance Solutions

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