FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Gray Eagle Painting, we're committed to transparent and fair pricing so you know exactly what to expect—no surprises or hidden fees. Here's what customers should know about our pricing structure Quote Basis: Our pricing is customized based on the project details from the on-site assessment, including room size, surfaces (walls, ceilings, doors), color changes, prep work (e.g., patching holes, moving furniture), and premium materials. We provide a detailed, itemized quote upfront. No Hidden Fees: Everything is included in the quote—labor, materials, priming, multiple coats, cleanup, and basic prep. We don't add charges for standard tools, travel within our service area (Williamson, Travis, Hays, and Burnet counties), or minor adjustments during the job. Discounts and Promotions: We offer a 10% discount for repeat customers or referrals (just mention it during the consultation). Seasonal promotions, such as winter discounts up to 15% for indoor work, are available—ask during your quote if any apply. Payment Terms: A 30% deposit is required upon contract signing to secure materials and scheduling. The remaining balance is due upon satisfactory completion and walkthrough. We accept credit cards, checks, or electronic transfers, with a 3% convenience fee for credit card payments over $5,000. Additional Costs: If unexpected issues arise (e.g., major repairs beyond minor holes/scratches or specialty paints), we'll discuss and approve any extras in writing before proceeding. Change orders for added scope are priced separately but fairly. Value Guarantee: We stand by our work with a 2-year warranty on labor and materials, ensuring long-term value. If you find a comparable quote lower, we'll match it under our price match policy (terms apply).
- What is your typical process for working with a new customer?
At Gray Eagle Painting, we make the process seamless and customer-focused from the start. Here's our typical step-by-step approach when working with a new customer: Initial Consultation: We begin with a friendly phone call or email to discuss your project details, such as the scope (e.g., rooms, surfaces, color changes), timeline, and any specific needs like furniture moving or prep work. This helps us understand your vision and answer any questions upfront. On-Site Assessment: We schedule a free in-home visit to evaluate the space, measure accurately, inspect wall conditions (like minor holes or scratches), and provide personalized recommendations. This ensures our quote is tailored and realistic. Detailed Quote: Within 24-48 hours of the assessment, we send a clear, itemized proposal outlining costs, materials (using premium paints), timeline, and any inclusions like patching or priming. No surprises—we're transparent about everything. Contract and Scheduling: Once you approve, we finalize a simple contract and lock in dates that work for you. We require a deposit to secure materials and our team. Preparation and Protection: On day one, our crew arrives on time to move/cover furniture, protect floors and fixtures, and handle any repairs like patching holes for a smooth finish. Painting Execution: We apply high-quality coats (including primer for color changes) with attention to walls, ceilings, doors, and trim. Our experienced painters work efficiently while minimizing disruption to your daily life. Final Walkthrough and Cleanup: We inspect the work together, make any touch-ups, and thoroughly clean up—leaving your home better than we found it. Follow-Up: After completion, we check in to ensure you're thrilled and invite reviews. We're here for any future touch-ups or projects.
- What education and/or training do you have that relates to your work?
On average our lead painters have at least 15 years experience