FAQs
- What is your typical process for working with a new customer?
Finding out what the issues are...seeking out what type of habits one has on their computer (surfing, backups, are they "click happy"). What I can do for the client to help improve their knowledge and use of the computer. Sharing what I have found when the unit has been returned to the client...this further helps the client to "see" exactly what has been happening and how to deter from anything negative. This is especially helpful for those computers that arrive at the shop infected. I like to teach my clients in order to help them grow with their computers and to...maybe...not see them return for a while (I prefer a happy client than a client who has to keep paying for the same services over and over again...education...is a key to success).
- What education and/or training do you have that relates to your work?
Over 25 years of on-the-job experience. Multiple certifications that cover hardware repairs, network repairs, security, and malware removal. I started as the "go-to" guy at temp jobs when it came to computer and printer questions. Then...I worked as an "un" Certified Network Administrator (CNA)...learning everything I could working alongside a CNA. I opened my first brick-and-mortar store over 20 years ago...and have enjoyed a great success with my business over the years. Every job...brings new questions...new ideas...and improvements to what I do.
- What types of customers have you worked with?
From the neighbor next door...all the way to giving support to banks, mortgage companies, other tech firms, law firms...the list goes on. From those of school age...all the way to those who have "accumulated a good number of years under their belt". I strive to not only be flexible but to give the same love and joy into my clients' computers as I do my very own computers. :)