FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We believe in providing fair and transparent pricing to all our customers. We understand that every customer is unique, and their cleaning needs may vary based on factors such as the size of the property, the frequency of visits, and the level of detail required. Therefore, we do not have a fixed pricing structure that applies to all customers. Instead, we offer customized pricing based on each customer's specific requirements. We take into account various factors when providing a quote, such as the size of the property, the number of rooms, and the level of cleaning required. We also offer discounts to our customers who schedule regular cleaning services with us. This helps them save money while ensuring their property remains clean and spotless. It's important to note that there may be additional fees for services that require extra time, effort, or equipment, such as deep cleaning, move-out/move-in cleaning or post-construction cleaning. However, we always inform our customers of any additional fees beforehand, so there are no surprises. Overall, we strive to provide fair and competitive pricing to all our customers while delivering high-quality cleaning services that meet their specific needs.
- What is your typical process for working with a new customer?
We take pride in providing a seamless and hassle-free experience for all our customers. Here is a brief overview of our typical process for working with a new customer: 1. Consultation: The first step in our process is to schedule a consultation with the customer to discuss their cleaning needs, preferences, and schedule. This helps us understand their requirements and tailor our services to meet their specific needs. 2. Proposal: Based on the consultation, we will create a detailed proposal outlining the scope of work, pricing, and any other important details. This proposal will be shared with the customer for review and approval. 3. Scheduling: Once the proposal is approved, we will work with the customer to schedule the cleaning service at a time that is convenient for them. 4. Cleaning: On the scheduled day, our team of experienced cleaners will arrive at the customer's location fully equipped to deliver a top-notch cleaning service. 5. Follow-up: After the cleaning is completed, we will follow up with the customer to ensure their satisfaction with the service. If any issues or concerns are raised, we will address them promptly to ensure complete customer satisfaction. Overall, our process is designed to provide a hassle-free experience for our customers, from the initial consultation to the completion of the cleaning service.
- What education and/or training do you have that relates to your work?
Our team has received extensive training and has years of experience in the field. We believe that ongoing training and professional development are essential for providing the best possible cleaning services to our clients. Our team members have received training in various cleaning techniques, products, and equipment to ensure that we can deliver high-quality cleaning services efficiently and effectively. We also stay up-to-date with the latest industry standards and best practices to ensure that we are providing our clients with the most innovative and effective cleaning solutions. In addition, we prioritize safety training for our team members to ensure that they are equipped with the knowledge and skills necessary to perform their job safely. We provide ongoing training on the proper use of equipment and cleaning products, as well as best practices for preventing accidents and injuries. Overall, our team's education and training, combined with our years of experience in the cleaning industry, enable us to provide our clients with exceptional cleaning services. We believe that ongoing education and training are critical for ensuring that we are always delivering the highest quality services to our clients.