FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We understand that HVAC costs can sneak up at the worst times. Because of this we always offer straightforward pricing, free diagnostics & estimates. If possible, we'll give you a good, better, best option with a clear explanation of cost and what each will mean down the road–if you have any questions on pricing, please ask. We want customer relationships that last and we know that means affordable, sustainable pricing. It's your home, we're just here to help!
- What is your typical process for working with a new customer?
It's simple–when we come out for a repair we will find the issue, show and prove that issue to you, and then give you options to fix it with clear explanations and pricing. That's it!
- What education and/or training do you have that relates to your work?
–80+ years combined experience between our lead technicians. –Fast, experienced install teams