FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
WALL PORTRAIT COLLECTIONS include a 20% savings, and start at $1357... with BONUSES of 50% - 100% savings on your largest frame, and FREE Christmas cards, depending on the collection. GIFT PORTRAITS start at $149… sizes 11x4” and smaller. Buy 5 get 1 FREE (same pose), buy 10 get 2 FREE (same pose).
- What is your typical process for working with a new customer?
Call and we will answer your questions and help reserve a time that works best for you. There are three things that we’ll need to take care of on this call: FIRST: We’ll make an appointment for your portrait session that is good for you and your family. NEXT: We’ll arrange a time for you to view your portraits and place your order (usually set for about 10 days after your session). LASTLY: Because Douglas’ creative time is in such high demand, we ask for a refundable reservation deposit to hold and confirm your appointment. It’s entered as a credit to your account and all of it will go toward your portrait order. Everything we do has a 100% Happiness Guarantee — If you’re not thrilled with your portrait art for any reason, we will recreate or retake them at no charge. Everything we create is 100% Guaranteed!
- What types of customers have you worked with?
“It was super Fun, and he got the kids to smile which is not easy because the youngest was being surly for no reason. He made us laugh, it was a beautiful place, the portraits we’ve seen look great and it was just really fun, and I hate having my picture taken, and so for me to say it was a good time means something.“ - Melisa B, Houston TX “Douglas Burns was not only accommodating, he found the location for us. He worked well with my children. He made my wife, and my children look like magical fairy creatures coming out of the woods on a hot, steamy Houston day. He makes magic where no magic can be found.” - Sal S, Houston TX “Douglas is a fantastic photographer! He came early to plan the shoot and he made everyone feel great. The portraits were everything that we imagined! .” - Greg B, Houston TX