- What should the customer know about your pricing (e.g., discounts, fees)?
I have a flat service charge rate on my residential ($55) and commercial work ($60). It is a necessary charge to cover my gas and insurance. Automotive jobs are a bit different. I have tiered pricing dependent on the vehicle year, make, model and type of service requested.
- What education and/or training do you have that relates to your work?
I take a continuing education class at least once per quarter. I enjoy being informed on new products/services.
- What types of customers have you worked with?
I really enjoy making car keys, motorcycle keys and keys for 18-wheelers. But I like working on homes and businesses as well. At the end of the day, I want to know that my customer is secure and has what they need to secure their belongings.