ResolveU Nutritionist and Personal Training

Thank you Matthew. You have been a great client. Feel free to reach out if you need any new tips.

I've had a great experience with Bernie. Our training sessions are always great, and there's never a dull moment. I look forward to training you for our next session. Thank you for being a great client and friend over the years.

Thank you for your feedback, Lara. I want to address this situation transparently and clarify our standard process for future clients who may read this. You’re correct that we never met in person or conducted any sessions. Our interaction was limited to one phone consultation where we discussed pricing and terms. My standard process includes a mandatory initial consultation before any commitments are made, specifically to ensure mutual fit and clear understanding of all terms. To be completely transparent about our process and policies: Standard Procedure: • Initial phone consultation (free) • In-person consultation/assessment (required before enrollment) • Clear discussion of all terms, commitments, and costs • Written agreement outlining all policies Pricing & Terms: • Gym membership is included with full training packages • If sessions drop below the agreed minimum threshold, clients are responsible for their gym membership costs • All financial obligations and policies are discussed during the in-person consultation In this case, when you expressed interest in signing up immediately without the consultation, I should have been clearer about postponing any financial discussions until after our scheduled in-person meeting. The timing of discussing the membership policy two days before our meeting was poor communication on my part. I’ve since updated my process to ensure all terms and policies are outlined in writing before any scheduling occurs. I appreciate this feedback as it helps me improve my client onboarding process. Best regards, Eric B.

Thank you TC. Your effort has made the process easy. Keep up the good work.