FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
No complicated at all, 95% of the time we are able to diagnose the problem quite expeditiously and give the customer a firm quote to repair the problem. There is a $60.00 service call fee which covers the trip charge and first 1/2 hour on the job for diagnostic purposes. Normally credited back to customer if repair bill total goes over $350.00 on a service call, or on the price of a system change out when this is required.
- What is your typical process for working with a new customer?
It really depends on the job,and the customer's needs, we pride ourselves in delivering great value, great brands, great installations, and quality of service. Basically we listen, we point to the best alternatives, and varied options to our customers, from a technical standpoint, and we are very honest with them, but, the final decisions are as should be, made by the customer. We work for you !
- What education and/or training do you have that relates to your work?
Associates degree in HVACR technology 1985, several manufacturer sponsored training over the years, I have had manufacturers training from Carrier, Rheem, Lennox, York, Stulz, Liebert, Trane, ABB, Payne, Honeywell controls, Johnson controls, Aaon, Engineered Systems, Mitsubishi Citi Multi, and many others. One gets to learn a little bit over thirty years of education and practical experience.