AGeekOnDemand

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Computer issue

Computer type

Desktop or laptop

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Introduction: WE DO NOT FIX BROKEN, CRACKED, DAMAGED DEVICES or SCREENS. We do not work on any hardware related issues. We record all calls to ensure the highest quality of service and security when dealing with clients. We charge $99 hourly with a one hour minimum for both Onsite and Remote Tech Support. There is a one time $25 travel fee each time we meet at your location. With over 10 years experience working with clients of all types, over many states, we've seen nearly everything, and fixed it too. Always happy to explain solutions step by step if desired. We can meet online, or at a location you choose.

Overview

Current Top Pro

Hired 6 times

Background checked

12 employees

12 years in business

Payment methods

This pro accepts payments via Apple Pay, Credit card, Square cash app, and Venmo.

Social media

Facebook

Top Pro status

Top Pros are among the highest-rated, most popular professionals on Thumbtack.

2023

2022

Featured Projects

6 photos

Specialties

Computer issue

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Computer type

Reviews

Customers rated this pro highly for work quality, responsiveness, and value.

5.0

1 review

5

100%

4

0%

3

0%

2

0%

1

0%

Karl B.

Jun 26, 2022

AGeekOnDemand.com sent their technician the same day I contacted them, which was impressive. Not only did get my problem solved, I learned a few things about upkeep on my computer as well. They were patient enough to take the time and explain each step, which was amazing to me. I've recommended them to friends and family, and will definitely be using them again.

AGeekOnDemand's reply

So glad you were satisfied Karl. Thank you again for having us, and let us know if we can help in the future ok?

Credentials

Background Check

Daniel Mitchell

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
We charge $99 hourly with a one hour minimum for On-site Tech Support. Also, due to Covid-19 we offer Remote Support at a reduced rate of $75 hourly with a one hour minimum. We accept any major credit or debit card. We give all clients free Antivirus and and a Cleaner. Unlike other companies, we do not charge per problem solved. So if you show us multiple devices, and we fix them in an hour, we only bill for one hour.
What is your typical process for working with a new customer?
We offer tech support in 10 different cities and need to first determine a customer's location, and if they need On-Site, or Remote Support. Once that is established, we can schedule a time and location to meet.
What education and/or training do you have that relates to your work?
Microsoft Certified Systems Engineer (MCSE), Apple Certified Support Professional (ACSP), M365F, COMP TIA,