FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Veteran, Senior Citizen, First Responder- 10% Discount
- What is your typical process for working with a new customer?
🔧 Client Service Process 1. Initial Contact Method: ************, call, text, or email. Goal: Understand the client’s basic needs and schedule a consultation if needed. 2. Client Intake Tool: Intake form (online or fillable PDF). Details Collected: Contact info, property type, requested services, preferred dates, and special instructions. 3. Service Estimate Walkthrough (if needed): In-person or virtual to assess scope. Proposal Sent: Includes scope of work, pricing, estimated time, and payment terms. Deposit: $20 deposit required to secure a booking. 4. Scheduling Client selects a preferred time frame (8 AM – 6 PM slots). Confirmation sent via email or text. 5. Service Execution Arrive on time, confirm tasks, and begin work. Communicate any unforeseen issues or adjustments. Use modern tools and materials for efficiency and quality. 6. Completion & Walkthrough Walk client through the completed work. Ensure satisfaction before wrapping up. Address any final questions or touch-ups. 7. Final Invoice & Payment Invoice sent (if not prepaid). Accept multiple payment options. Provide receipt and summary of services. 8. Follow-Up Thank-you email or text. Request for review or testimonial. Offer maintenance package or future service discounts.
- What education and/or training do you have that relates to your work?
Residential Materials Sales and Application-5 Years Residential New Construction (home Builder) 8 Years Additions/ Remodels/ Handyman Repairs- 2 Years