FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I guarantee my work and if you are unhappy with the work I produce for you and don’t want to use my designs – there is absolutely no charge to you whatsoever. I generally prefer to quote a flat rate for most projects and then do whatever needs to be done to come up with a great design and accomplish your objectives.
- What is your typical process for working with a new customer?
After we have agreed to work together and a small down payment has been made, the first step is to have a more in-depth conversation and hear what you have to say about your objective(s), wants and needs for your project. Once I have a solid idea of what you need and want to accomplish, I will begin the process of doing research based on our initial discussion to inform the design decisions I will make moving forward. I will most likely ask you more questions during this stage to really understand your needs as I am doing my research. After the research stage, I will begin the process of brainstorming and sketching design concepts. Next, I will pick the best design concepts and begin to refine them to be able to show you the number of design ideas we have agreed upon for your initial approval. After the designs have taken shape and have been loosely refined, it is time to present the concepts to you for your review and revisions. At this point, if there are multiple designs shown, a "winner" will need to be chosen and I will make any necessary revisions based on your feedback to get to a finalized design. Once a design has been chosen, revised and finalized to your satisfaction, the remainder of payment will be due. When payment has been received and cleared, I will deliver the final design(s) files in the format(s) needed to you for your use.
- What types of customers have you worked with?
I have worked with almost every type of customer from individuals all the way up to large corporations, universities and athletic organizations doing everything from logo, print and large format design to custom WordPress web design and development. These days, I am also a working professional chef and choose to mainly focus on logo and graphic design and some illustration.