FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
What is our process for removing mold? Identify moisture sources, correct that. Remove non-salvageable materials then remediate microbial concerns. What is our process for removing odor? Remove the source, clean the affected area apply deodorizer What is our process for cleaning carpet? Pre-vacuum, pre-treat spots, clean with hot water extraction and groom carpet
- What is your typical process for working with a new customer?
Pertains only to (Non-Emergency Services) Cleaning Services, Odor Removal & Mold Removal To provide an accurate quote we need to visit. – Schedule an appointment Carpet and Hard surface can be quoted over the phone. – For stubborn stains we will need to physically see the damage before providing a quote.
- What education and/or training do you have that relates to your work?
Getting a certified IICRC service professional onsite to evaluate the work that needs to be done