FAQs
- What is your typical process for working with a new customer?
Each project is tailored around a client’s specific situation. Our process is built on a foundation that is to first “listen”, then “seek to understand”, and only then “consult”. We believe each family business has its own unique culture and customs. This requires tailored approaches to assisting our family business clients so our recommendations are long lasting. In a typical project, Doug develops independent and confidential relationships with the CEO, key family member owners (both current and the next generation), and key non-family members of the management team. Understanding family member perspectives as it relates to individual and business financial needs and goals, family dynamic challenges, governance, succession planning, operating business concerns, and any unresolved emotional issues associated with the family business are critical and typically the first step in most projects. Once these issues are understood, Doug works closely with key team members to develop and implement an agreed upon plan that addresses specified project objectives.
- What education and/or training do you have that relates to your work?
Mr. McCright’s experiences are unique among advisors. He has an extensive business background. He graduated from Southern Illinois University Magna Cum Laude before earning his MBA from Harvard Business School. He is a veteran of five business startups including one in which, as the first employee and CEO, he grew the company from start-up to $240 million in sales and 950 employees in just three years. He has experience in agribusiness, construction, the food sector, and franchising, among other industries. His experiences have led him through General Manager, Vice President, COO, CFO, President, and CEO responsibilities. While working as a senior consultant for one of the top rated Family Business Consulting firms in the world, Mr. McCright has advised numerous Gen 1 through Gen 5 family businesses. His first-hand understanding of family business issues allows him to expertly address both the emotional and subjective, as well as the technical business and management issues for his family business clients.