FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Mister Sparky, we believe in transparent, upfront pricing with no surprises. Our StraightForward Pricing® Guide ensures you know the cost before any work begins. We also offer a Club Membership program that provides a 10% discount on eligible services, annual safety inspections, and priority scheduling. Diagnostic Fee starts at $69.
- What is your typical process for working with a new customer?
From the moment you contact Mister Sparky, our goal is to provide prompt and professional service. We schedule appointments at your convenience and guarantee on-time arrival—“We're On Time, You'll See, Or The Repair Is Free!” Our licensed electricians assess your needs, explain your options, and perform the work efficiently, ensuring your satisfaction every step of the way .
- What education and/or training do you have that relates to your work?
Every Mister Sparky electrician is licensed, insured, and undergoes rigorous training through Mister Sparky Success Academy. This program covers advanced troubleshooting, code compliance, and customer service skills, ensuring our team is equipped to handle any electrical issue safely and effectively. Each electrician is vetted and background checked.