FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
My pricing depends on the type, scope, and timeline of the project. I offer both hourly support and project-based pricing for one-time work, as well as ongoing support for clients who need regular assistance. Before getting started, I’ll discuss your needs and provide clear pricing so there are no surprises. For larger projects or ongoing support, I’m happy to discuss package or retainer options.
- What is your typical process for working with a new customer?
I start with a quick conversation to understand what you need help with, your priorities, and your preferred way of working. From there, I’ll recommend the best approach, clarify the scope and pricing, and establish a timeline. Once everything is agreed upon, I get to work and keep you updated throughout the project. My goal is to make the process easy and take work off your plate, not create more work for you.
- What education and/or training do you have that relates to your work?
My experience is primarily hands-on, with more than 6 years working in virtual assistance, administrative support, executive assistance, and business operations. I’ve worked extensively with tools including Google Workspace, Microsoft Office, CRM and project management platforms, scheduling systems, bookkeeping/admin software, and other cloud-based business tools. I’m also very comfortable learning new software and adapting to each client’s systems and processes.