What should the customer know about your pricing (e.g., discounts, fees)?
We do have pricing systems for our full service cleaning company. We charge by average size room for carpet cleaning in residential homes. Air duct cleaning is charged by number of vents cleaned. Tile, granite and marble are priced by the square foot.
What is your typical process for working with a new customer?
Our friendly staff reaches out to customers over the phone or online. We listen to what their needs are and offer solutions to fit those needs. Delivering a good service experience is our favorite part of the job.
What education and/or training do you have that relates to your work?
We have been in business since 2001 and have learned about non-toxic cleansers that work but are safe. We get training from other certified professionals and read industry magazines for the latest methods and treatments.
How did you get started doing this type of work?
In 2001 my wife was pregnant with our son and she was cleaning every inch of the house with eco-friendly cleansers. The carpets and air ducts were the last things on the list. We hired a company from a sales ad in the mail. They showed up with a portable machine from the grocery store and left our home dirtier than before. I thought, is this what is out there? I could deliver services better than this and I should. So, I answered the call and bought my first truck-mounted machine and started the training. I pay attention to detail and I am good with machinery. It was a natural fit and I enjoy being the solution to problems.
What types of customers have you worked with?
We are glad to work with all customers. We have commercial businesses that need floor cleaning solutions or homeowners who need one or many items cleaned. We can reach apartments on the first or second floor with parking up close.
What advice would you give a customer looking to hire a provider in your area of work?
Look into a company before you hire them. Do you want to work with a family owned business or a franchise? Ask friends for referrals or read reviews online. Some really cheap ads are bait and switch tactics many times because they can't afford to stay in business at those prices. Check the Better Business Bureau to see if people have filed formal complaints against a company.