FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Pricing based upon type of services requested. (I have a rate schedule for longer term engagement; initial terms may be set via the method of contact -- for example, Thumbtack contacts are considered to be at an introductory "special-source" rate.)
- What is your typical process for working with a new customer?
Varies based upon type of services requested -- generally 5 to 10 minutes "getting to know" exchanges, followed by gathering specifications for requested materials / process. Process nearly always includes multiple touch-points to trade updates and verify initial results.
- What education and/or training do you have that relates to your work?
30+ years as IT Professional supporting clients ranging from the individual to the megacorp in size. Training via university, OJT, and other sources (formal, informal, and on=going). As a writer / editor, more than 40 years cumulative experience as author, poet, editor, and writer with published material ranging across multiple formats. Five years as editorial assistant and columnist for a human rights magazine; game scenario creation and third-party distribution partner for map&counter simulation games; poet and filker with more than 40 published items; published articles on subjects ranging from project management through "how-to" write more-believable corporeal undead.