DW Surveillance Solutions

Top Pro

$90/service call

(waived if hired)

3 open slots

in the next 7 days

Select a service

Zip code

Features wanted

Features already owned

Number of cameras needed

A service call at your home will allow the pro to identify the issue and get you an accurate quote. They can usually do the job same-day.

Responds in about 1 hour

Introduction: Customer satisfaction is my #1 priority. I provide quality work at competitive prices. I am honest and fair. Over 4 years experience installing, troubleshooting, monitoring, and networking cable runs/management. Services include: Installation of Surveillance Equipment (Cameras, Recording Devices, Doorbells, etc.), Device Maintenance, Troubleshooting, Monitoring and Product Selection. We also install new outlets for Ethernet plug-ins, run Ethernet cable, replace old cable, etc. Our team is dedicated to providing excellent work every time to every customer. We provide services to both residential and businesses. At DW Surveillance Solutions, we tailor our services to fit each individuals specific needs. We always do a consultation and a walk-through with our customers to create a detailed plan so that we make sure that our customers get what they want. Se habla Español.

Overview

Current Top Pro

Hired 20 times

Serves Richardson, TX

Background checked

4 employees

4 years in business

Business hours

Sun10:00 am - 9:00 pmMon6:00 pm - 10:00 pm

Scheduling policy

You can reserve this pro up to 28 days in advance. They'll need at least …Read more

Payment methods

This pro accepts payments via Apple Pay, Cash, Google Pay, Square cash app, Venmo, and Zelle.

Unfortunately, you can't redeem Thumbtack discounts or pay this pro with referral credits.

Featured Projects

40 photos

Blink floodlight camera installation
Home Security and Alarms Install
Installation of NVR and 16 IP cameras
Home Security System Repair

Specialties

Features wanted

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Reviews

Customers rated this pro highly for work quality, professionalism, and responsiveness.

Exceptional 5.0

17 reviews

5

100%

4

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Read reviews that mention:

Hosea P.

Oct 31, 2023

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Hired on Thumbtack

Needed a professional to install blink flood lamp cameras drilling into brick, not the grout/cement. Called Derek, he responded, lamps are up and tightly secured above garage and in the back. I can do a few things, but, nawwww, better call sauL. Derek

Home Security and Alarms Install

Ecko A.

Sep 29, 2023

·

Hired on Thumbtack

Derek was very thorough and provided great feedback after the service call to troubleshoot our existing security camera system at our storage facility. We had intermittent connectivity issues that were unresolved from installation and in a short time Derek resolved the issue and explained everything in easy to understand language!

DW Surveillance Solutions's reply

Thanks for sharing Ecko. Happy to hear that you are pleased with the service provided. Look forward to doing business with you in the future. Derek DW Surveillance Solutions

Home Security System Repair

Moises S.

4 days ago

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Hired on Thumbtack

Derek and his team was prompt and super efficient at what they do. Very flexible on scheduling as well. I will 100% be using their services again.

DW Surveillance Solutions's reply

Hey Moe, thanks for sharing your review. I look forward to coming by to install a few more cameras and the RJ-45 keystone jack in the second room.

Home Security and Alarms Install

Dejordan K.

4 weeks ago

One of the best surveillance technicians in the DFW area . We had a disastrous install by another camera and security company that left us with thousands of dollars worth of equipment that weren’t working . Everyone we reached out to said it was a lost cause and we had to buy new equipment. These guys came and fixed everything & then some . Even went above and beyond to fix the monitors we had around the house . These guys are knowledgeable and prompt . Don’t bother looking else where they’ll get you settled and they know what they’re doing .

DW Surveillance Solutions's reply

Dejordan, I appreciate you taking time to share your experience. I am very pleased that you had a positive interaction. We do our best to make sure that we take a granola bar customers. Do you have any future surveillance needs? Don’t hesitate to give me a shout. If you send any referrals, you get $100 credit towards any service once the referred customer has completed the service with us. Just a little something to say thank you for sharing us with your friends and family. I hope all is well. Derek DW Surveillance Solutions

Benjamin P.

4 weeks ago

·

Hired on Thumbtack

Absolutely amazing service and work! They responded quickly, ran analysis and gave multiple cost effective options. They didn’t try to nickel and dime you. They are transparent from the beginning and communicates constantly through out the setup to make the customer feel comfortable. They also ensure all tests are done before they leave and teach the client how to use the system. I will be recommending their services to all my friends. Don’t look any further. These guys are the one stop shop.

DW Surveillance Solutions's reply

Thanks for taking the time to share your feedback Benjamin. It was a pleasure working with you and I look forward to working together in the future for all your IT and surveillance needs.

Home Security System Repair

Credentials

Background Check

Derek Failor

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
We love referrals! Referrals play a critical role in growing our business. Refer a new customer for an installation, and receive $100 credit towards any service upon completion of the installation job. Refer a new customer for repairs, and receive on $60 credit towards any service upon completion of the repair job. Referral credits never expire, There is no limit for # of referrals. Referral credits are valid for services only. Thanks for spreading the word!
What is your typical process for working with a new customer?
We start with a phone call consultation to discuss the job and what needs to be done, etc. as well as in-person on site to provide a quote/estimate. Gathering necessary info to make sure we are able to deliver the desired outcome. Together, will come up with the right solution for every job we take on.
What education and/or training do you have that relates to your work?
Over 5 years experience with installing, monitoring, and troubleshooting Surveillance Systems, doorbells, and Cameras. 2 years of remote support. We work with all brands of surveillance equipment. TOPS Certified

DW Surveillance Solutions

FAQs

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