FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is upfront, fair, and transparent. We offer flat-rate pricing for most services, so you know exactly what you're paying before the work begins—no hidden fees or surprise charges. Discounts may be available for bundle services (e.g., projector + speaker + lighting installs), repeat clients, or referrals. We also provide custom quotes for more complex or large-scale setups. Every quote includes labor, and a clean finish.
- What is your typical process for working with a new customer?
**My process is designed to be simple, clear, and hassle-free:** 1. **Initial Consultation:** We start by understanding your vision—what kind of setup you’re looking for, the space you're working with, and your budget. This can be done via message, call, or in-person if needed. 2. **Assessment & Recommendations:** Based on your needs, we offer expert recommendations on equipment, layout, and design. If you've already purchased your gear, we will assess how to best install and integrate it. 3. **Upfront Pricing:** You'll receive a clear, detailed quote—no hidden fees or surprises. we believe in honest, transparent pricing so you know exactly what to expect. 4. **Scheduling:** We’ll find a time that works best for you. we offer flexible scheduling, including evenings or weekends if needed. 5. **Installation Day:** We show up on time, fully prepared, and treat your home with respect. we work efficiently and cleanly, keeping you updated throughout the process. 6. **System Walkthrough:** Once everything is set up, we walk you through how your system works, answer any questions, and ensure you're 100% satisfied before we leave. 7. **Follow-Up Support:** We are always available after the job for any follow-up support, tweaks, or questions. Your satisfaction is our priority.
- What education and/or training do you have that relates to your work?
Our technicians are CompTIA Network+, and CompTIA A+, certified professionals, which provide a strong foundation in system integration, and smart technology. This helps ensure every system we install is not only functional but optimized for performance, connectivity, and smart automation. In addition to formal training, we have hands-on experience with a wide range of AV equipment, including projectors, surround sound systems, in-wall/in-ceiling speaker setups, and acoustic treatments. We stay current with industry trends and best practices to ensure high-quality, future-ready installations.