FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is based primarily by volume (how much space your items take up). Our load charges range from $135 - $425 (full load). If we are unable to quote a exact price due to the nature of teh job or how items are spread out we quote to the high side and reduce price at completion if need be. We prefer to have conversations with clients about our prices going down instead of up! We offer 10% Senior & Veteran Discounts and typically run specials. Codes to our specials can be found on our Facebook and Instagram accounts typically. Extra Fees - We charge $20 per load for multistory jobsites (excluding where elevators present) and $5 disposal fee per tires needing to be disposed.
- What is your typical process for working with a new customer?
We always try to understand each customers needs and offer a solution to meet it. whether its, scheduling, safety or budget related. Our initial contact with new clients consist of questions related to the what, where, when and how much. Once booked we pride ourselves on keeping communications frequent, with contact points the day of, when in route and when 10-20 minutes from site. All of this is communicated during the estimating processes. Setting realistic expectations is what sets us apart from our competition.
- What education and/or training do you have that relates to your work?
I (owner) have held several executive level position in previous lives in various large manufacturing companies. I use the very similar thought processes when leading, managing and holding my employees accountable as I did in past lives. Transparency and Professionalism are our company Values I believe having strong company Values is the key to providing great customer experience and in my mind is what separates us from the pack,