What should the customer know about your pricing (e.g., discounts, fees)?
No. Pricing is done based on a variety of factors, but it is a quick process over the phone, email, or online request form. Please contact us for a fast, no-pressure quote.
What is your typical process for working with a new customer?
In most cases we can give a quote right over the phone, email, or however you are contacting us. We have a paperless system so everything will be emailed to you ahead of time (invoices are also emailed after the service is done). When we come to service we will first introduce ourselves, inspect the problem areas, and then provide the treatment. We will check in with you after the service is complete to answer any final questions and collect payment.
What education and/or training do you have that relates to your work?
Yes. CEUs (continuing education units) are required in my industry, but I also enjoy learning new things, increasing my skills, and mastering my craft. I usually take more courses than are necessary.
How did you get started doing this type of work?
Started in pest control while in collage. Never thought I would be a "bug guy" while growing up, but I feel in love with the opportunity to make customers happy while meeting such a real need.
What types of customers have you worked with?
General preventive pest control maintenance. Exterior service to helpful preventive bugs, rodents, and other creapy crawlies from entering homes and businesses.
Describe a recent project you are fond of. How long did it take?
Recently a customer switched to me from a bigger company in town. Though they had regular service they still dealt with scorpions on a daily basis. Probably the worst scorpion situation I have ever seen. After one service with me they saw drastic improvement and after the 2nd visit the scorpions were completely eliminated!
What advice would you give a customer looking to hire a provider in your area of work?
Don't just shop on price. As with most things, you get what you pay for. You can always find a cheaper service, but savvy customers are willing to pay a bit more for quality.
What questions should customers think through before talking to professionals about their project?
My relationship with my customers (and making sure they feel taken care of) really is more important to me than making a profit. If you are ever unhappy in any way I would like to know about it and have a chance to make it right.