FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Attorneys typically require a retainer to begin working on a matter. I have found that the average person does not have much experience with attorneys in general or how a retainer works. A retainer is set up by the law firm to act as a savings account for the client and is designed to protect both parties, the client and the attorney. It protects the client in that they are not spending a bunch of money for something and nothing is getting done on their case. It protects me, as the attorney, in that as I work on your matter by drafting paperwork, contacting the opposing attorney, making appearances in court on your behalf, etc., that there is money to pay for my services. At the end of the month when I send out invoices, I send them to the client, but draw the funds for the retainer account. As the retainer account balance gets lower, I communicate with the client and let them know where we are at with their matter and what still needs to be done to accomplish our goals. When the matter is completely and finally resolved, any remaining money in the retainer is refunded to the client. Most attorneys require all of the retainer money to be paid up front before they will begin to work on a matter. However, I understand litigation can be a very expensive process for most people who do not necessarily have thousands of dollars sitting around for legal services. That is why at Shumway Van we take partial payments to fund the retainer. All we ask for in return is open communication on what you can afford and when you can make the payments. As more money is deposited in your retainer, we can begin working on your case.
- What is your typical process for working with a new customer?
Typically, I prefer to meet face to face. While I do free consultations over the phone and in person, it doesn't compare with actually looking someone in the eyes when they are discussing their problem. Additionally, as the client is interviewing me to help with their situation, I am interviewing them to see if we will have a successful relationship. In order to be successful obtaining what my clients want and need, there has to be open communication, mutual respect, and trust. All of these things I pledge to provide to the best of my ability.
- What education and/or training do you have that relates to your work?
I'm a proud St. Mary's School of Law graduate and have been practicing in San Antonio and the surrounding area for 10+ years. I have experience in several areas of law, but have generally focused on those that help clients when they need it most. I spent several years representing clients before the Social Security Administration in disability claims. I've been a long-time volunteer attorney with the Community Justice Program and their Veterans Clinic.