FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Absolutely. Transparency in pricing is the foundation of trust, and as your local San Antonio partner, we believe you deserve complete clarity on how your investment is structured. First and foremost: our pricing reflects certified quality, not shortcuts. As a licensed, insured, and City of San Antonio Certified Home Improvement Contractor, we adhere to the highest standards for materials, permitting, skilled labor, and craftsmanship. This means your project is built safely, to code, and designed to last in our specific climate—protecting your home’s value and your family’s well-being. Here’s What You Should Know: 1. Our Estimates Are Detailed & All-Inclusive You will receive a clear, written proposal that breaks down costs for materials, labor, permits, and project management. There are no hidden fees or surprise markups. What we quote is what you pay, unless you proactively choose to make a change to the scope. 2. We Honor Those Who Serve: Military & First Responder Discount As a proud member of the San Antonio community, we believe in giving back to those who give so much. We offer a respectful discount for active-duty military, veterans, police, fire, and EMS personnel. This is our heartfelt thank you for your
- What is your typical process for working with a new customer?
From the moment you reach out to the final walkthrough, our process is built on a simple belief: a successful project is born from a true partnership. We don't just work on your home; we work with you. This isn't a one-size-fits-all operation—it's a tailored experience designed to bring your vision to life with confidence and ease. Here’s how we partner with you, step by step: Step 1: The Discovery Conversation (Listening is Everything) This isn't a sales pitch; it's a collaborative meeting. We come to your home to listen, learn, and understand. We’ll discuss: Your goals, inspiration, and "why." Your lifestyle and how you use your space. Your budget expectations and project vision. We'll ask thoughtful questions and share initial ideas grounded in San Antonio's style and climate. This is where the partnership begins. Step 2: The Detailed Proposal & Transparent Planning We take everything we learned and craft a clear, detailed proposal. This isn't a vague estimate. It includes: A scope of work written in plain English. A transparent investment breakdown. A preliminary timeline and product selections. We then present this to you in person, answering every question. No pressure, just clarity. We become your guide, helping you make informed decisions. Step 3: The Commitment & Pre-Construction Partnership Once you choose to move forward, we solidify our partnership. We handle all permits and logistics with the City of San Antonio or your HOA—we know the local requirements inside and out. You’ll have a dedicated project manager as your single point of contact. We finalize all selections and schedules together, ensuring you're informed and excited every step of the way. Step 4: The Build Phase – Communication is Key Your project begins with a team introduction and site protection. You’ll receive regular updates (daily or weekly, based on your preference) through your preferred channel—call, text, or email. We maintain a clean, organized worksite and respect your home as if it were our own. Our local, seasoned craftsmen take pride in their work, and our project manager ensures everything stays on track and aligned with your vision. Step 5: The Final Reveal & Peace of Mind As we near completion, we conduct a detailed quality inspection with you—a final walkthrough to ensure every detail meets our high standards and your complete satisfaction. We don't just hand you keys; we provide a complete package of warranties, care instructions, and our lasting commitment. Our relationship doesn’t end here; we're always here for future needs or questions.
- What education and/or training do you have that relates to your work?
10Yrs Construction Experience 10 Yrs Assembly Experience 5Yrs Plumbing Experience 5Yrs Painting Experience 10Yrs Fencing and Repair Experience