FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer clear, honest pricing with no hidden fees. Monitoring plans start at $34.95 per month, and every system is customized to your home or business rather than forcing you into a one‑size‑fits‑all package. We provide fully itemized quotes so you always know exactly what you’re paying for. We also offer military discounts and referral rewards for existing customers.
- What is your typical process for working with a new customer?
We start with a quick conversation to understand your property and security concerns. Next, we schedule an on-site or virtual walkthrough to design a solution tailored to your home or business. After you approve the plan, our licensed technicians complete the installation and provide full orientation so you feel confident using your system. Ongoing support comes from real local people—not call centers.
- What education and/or training do you have that relates to your work?
Our team is composed of licensed security professionals with manufacturer certifications in Alarm, Qolsys, DSC, and access control systems. We undergo continuous training in networking, automation, and life‑safety codes so your system is installed correctly and meets Texas state requirements.