Douglas Mechanical, Inc.

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Introduction: Since 1975, we have provided Houston and surrounding area families and businesses with quality residential & commercial HVAC services. At Douglas Mechanical, Inc., our certified technicians receive the latest in industry training and continuing education to ensure the job is not only done right the first time, but to highest standard of service and quality. Our goal is to exceed your expectations by providing you with personalized service and focusing on your true comfort needs. We are your source for modern heating, cooling, ventilation equipment and servicing.

Overview

Serves Missouri City, TX

Background checked

35 employees

49 years in business

Payment methods

This pro accepts payments via Cash, Check, and Credit card.

Featured Projects

16 photos

Specialties

Type of heating system

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Reviews

Exceptional 5.0

10 reviews

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Read reviews that mention:

Thumbtack Customer

Feb 27, 2024

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From Google

Jonathan came out to do a maintenance check of my AC unit and repair an AC drain line clog. He offered excellent advice and my unit is working great in preparation of the spring Texas heat. Jonathan represented Douglas Mechanical in a great way through is explanations of what maintenance while not being pushy like some HVAC providers. It looks like it may be a hot summer and thanks to this tuneup from Douglas Mechanical I feel Im in good shape for it.

Douglas Mechanical, Inc.'s reply

Thank you for sharing your experience, Larry! We're glad Jonathan could assist you with your AC maintenance and repair needs. We appreciate your kind words and are here for any future HVAC assistance you may need.

Thumbtack Customer

Feb 11, 2024

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From Google

This was the third company to come about my ac/ heating issue. The fan wasnt blowing. The first guy thought he fixed the problem, the second wasnt familiar with a smart thermostat, and told me I needed a HVAC technician. Briar is such an asset to their company. He was very knowledgeable. He figured it out, replaced the part and was done faster than expected. It was a plus that he came on a Sunday. I highly recommend them!

Douglas Mechanical, Inc.'s reply

Thank you, Christene! We appreciate your recommendation and are grateful for your kind words about Briar.

Thumbtack Customer

Feb 13, 2024

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From Google

Thank you Kyle for your expert opinion and courtesy. Thanks to Neil as well for taking my initial call and displaying great customer service!

Douglas Mechanical, Inc.'s reply

Thank you for your kind words, Cynthia! We truly appreciate your feedback and are glad to hear that Kyle and Neil provided you with excellent service.

Thumbtack Customer

Mar 1, 2024

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From Google

Very polite and gave me different options to consider to solve our issue. Will definitely use again.

Thumbtack Customer

Feb 28, 2024

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From Google

Douglas is awesome! Service is good and I have always trusted their expert opinion

Credentials

Background Check

Alyssa Hatfield

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
* Free In-Home Estimates for New Equipment Upgrades * Diagnostic Fee is waived with Same-Day Repairs * Preventative Maintenance Memberships starting as low as $139/year
What is your typical process for working with a new customer?
1. Initial Contact: The customer contacts us either by phone or email to request a quote or schedule a consultation. 2. Consultation/Service Call: We schedule a consultation/service call with the customer to assess the customer's needs and provide recommendations for HVAC systems. During the consultation, the certified service technician (or Comfort Specialist) may ask questions about the customer's budget, timeline, and preferences in order to offer all solutions that best meet the customers needs. 3. Estimate: During the consultation, our certified technician (or Comfort Specialist) will provide the customer with an estimate based off repairs needed, as well as recommendations to improve customers comfort, indoor air-quality and over-all efficiency of the system/s. The estimate includes the scope of work, timeline, and pricing. The estimate may include multiple options for the customer to choose from. 4. Contract: If the customer agrees to the estimate, our technician/Comfort Specialist will prepare a contract that outlines the specific terms and conditions of the agreement. Both parties sign the contract, which legally binds them to fulfill their obligations. 5. Installation: Once the contract is signed, the Douglas Mechanical, Inc. will install the new HVAC equipment, or perform the necessary repairs according to the agreed-upon timeline. 6. Follow-Up: After the installation or repair work is complete, Douglas Mechanical, Inc. follows up with the customer to schedule an Installation Inspection a week after new installation. If repairs were completed, then we follow-up to ensure customer satisfaction and address any concerns or issues that may have arisen. 7. Maintenance: We highly encourage and may offer ongoing maintenance services to ensure the customer's HVAC system functions optimally and is well-maintained. Routine annual maintenance is required in order to keep all equipment part and labor warranties valid. The customer may opt for an affordable annual maintenance membership to keep the unit in optimal condition at all times.
What education and/or training do you have that relates to your work?
Our entire team participates in continuing education. 1. Weekly team meetings with hands-on training provided by our Service Manager, Installation Manager, as well as Industry Manufactures. 2. Online University Portal with access to job specific courses 3. Ride-Alongs with Management and Senior Technicians/Installers 4. Courses offered through Manufactures on changes to equipment, or industry related regulations