LL Contracting, LLC

Hi Sue, I apologize for any misunderstandings on what I was returning to complete at no additional cost. Because the lines are so shallow, you needed a 2” head instead of the 4” that I installed. I returned and swapped it. Unfortunately I can’t repair the line at no cost since it’s a timely repair. To locate, dig, and then repair the line, I’d need close to 2 hours of time including the system test. The $650 covered the 2 line repairs, 9 head swaps, and locating and uncovering/unclogging the remaining. I spent 7.5 hours on site which is $750. The average cost for your job is $850-$1000, I took $100 off thinking it would help since you didn’t expect it to be that many repairs needed. I offered to do it at half price to compromise for the misunderstanding and free once that was denied in an attempt to make things better. I strive for customer satisfaction and these reviews are super important for business. Let me know if there is anything else I can do.

Hi Sherri, Thank you for your feedback. I understand your concerns and appreciate the opportunity to address them. I want to clarify that the project was 75% completed when you requested a change in the stone color after the original color was installed. Unfortunately, the color you wanted was not available, as I had previously mentioned. After settling on a third color, you gave me one day to make the changes before posting your review. I have updated the invoice to reflect the work performed and removed any items that were not completed. I strive for customer satisfaction and am committed to finding a solution that works for both of us. I am still willing to work towards an agreement that addresses your concerns and ensures your satisfaction. Please let me know how we can move forward. Best regards, Leo