FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
When it comes to pricing, transparency is key. Here's what you should know: 1. Competitive Pricing: As your representative, my priority is to ensure you receive the best value for your investment. I work closely with highly trusted local fabricators to provide you with at least three estimates, giving you options to choose from. This approach ensures competitive pricing while maintaining quality craftsmanship. 2. Customized Solutions: Your needs are unique, and I understand the importance of finding a solution that fits your budget. Whether you're looking for discounts or seeking specific pricing from a particular fabricator, I'm here to accommodate your requests. With my extensive industry knowledge and experience, I can negotiate better pricing on your behalf, leveraging my understanding of where the margins lie. 3. No Hidden Fees: Rest assured, there are no hidden fees when you work with me. I believe in transparent pricing, and I'll provide you with a clear breakdown of costs upfront, so you know exactly what to expect. From initial estimates to the final invoice, I strive to make the pricing process as straightforward and fair as possible. By leveraging my expertise and industry connections, I'm committed to securing the best pricing for you without compromising on quality. Your satisfaction is my top priority, and I'm dedicated to delivering exceptional value every step of the way.
- What is your typical process for working with a new customer?
Here's the typical process for working with a new customer: 1. Initial Consultation: We start by discussing your vision, needs, and budget for the project. I'll gather all necessary details to ensure a thorough understanding of your requirements. 2. Measurement and Design: -Using my expertise, I'll measure and draw the project to accurately capture the space and your vision. -I'll provide you with a detailed 3D rendering, allowing you to visualize the final outcome. 3. Estimates and Fabricator Selection: -Based on the project requirements, I'll provide you with at least three estimates from highly trusted local fabricators. -Each estimate will be accompanied by a detailed breakdown and 3D rendering to help you make an informed decision. Once you've selected the appropriate fabricator, I'll facilitate communication and negotiation on your behalf to ensure the best possible pricing and terms. 4. Project Management: As your dedicated point of contact, I'll oversee the entire project from start to finish. I'll communicate with the fabricator on your behalf, providing them with the project "cut-list" containing all the necessary details for fabrication. Throughout the process, I'll ensure that timelines are met, and any issues or concerns are addressed promptly to keep the project on track. 5. Efficient and Timely Completion: -With my proactive approach, I'll work diligently to ensure a smooth and efficient project completion. -By remaining the point of contact, I'll handle all communications and coordination, allowing you to relax and enjoy the transformation of your space without any hiccups. 6.Final Walkthrough and Satisfaction: -Your satisfaction is my priority, and I'll address any final touches or adjustments to ensure that the finished project exceeds your vision. By following this process, I aim to provide you with a seamless and stress-free experience, from initial consultation to final installation. Your project is in capable hands, and I'm committed to delivering results that exceed your expectations.
- How did you get started doing this type of work?
My journey into the world of custom metal projects began as a passionate hobbyist welder. What started as a personal interest quickly evolved into a profession when I was hired as a fabricator. Over time, my dedication and commitment to excellence led me to become part owner of the company. In my tenure, I witnessed the potential for growth and improvement within the industry. During my first year as part owner, I spearheaded initiatives that resulted in a remarkable fivefold increase in revenue compared to previous years. This success underscored my ability to not only understand the craft but also to drive business growth and profitability. Despite my achievements within the company, I eventually made the decision to part ways and pursue new endeavors. However, my passion for delivering exceptional service and ensuring client satisfaction remained unwavering. With a wealth of industry contacts and firsthand experience, I recognized the common challenges faced by clients – from being overcharged to receiving subpar quality or missing expectations altogether. This realization fueled my determination to make a difference. My goal is simple yet profound: to provide clients with confidence and peace of mind. By leveraging my knowledge, expertise, and extensive network, I strive to ensure fair pricing, superior quality, and timely delivery of every project. Whether it's a sleek metal railing or an elaborate pergola, I'm committed to exceeding expectations and delivering results that speak for themselves. With me, you're not just hiring a project manager – you're partnering with someone who is dedicated to your satisfaction and success every step of the way.